[Resolved]  Tata DoCoMo Broadband — Internet not working

Tata Broadband — BroadBand Never Works

Hi,


I have a prepaid account for TATA Indicom Broadband, user ID: ****************

Yesterday I noticed that the broadband cable which comes to my residence from the neighboring building has been broken down.

I have reported this issue to your customer care center as well; however the engineer is asking me to pay a heavy amount for replacing or joining the cable back.



I fail to understand that why would I need to incur this loss for no fault of mine, however while the laying the cable for the new connection it was brought to the notice of the engineer that this type of connection may be manhandled or even be damaged due to gusty winds or rains, but the engineer assured me that such issues would be taken care promptly.



Can you please explain me as why should I be paying an amount for the replacement of cable for which the damage has been done in the neighboring building and not in my premises.

Its been 3 Weeks now, still the connection is down

Non-attending complaints

Hell Sir/Madam,

Subjective: Complaint for validity extension for date Aug 26, 2008 and September 16, 2008

I have a broadband connection from Tata of plan 256 kbps unlimited. I lost my connection on August 26, 2008 for the period of 3 days and again on September 16, 2008 for the period of 2 to 3 days. I made a complaint for the validity extension in the customer care center the same they are not attending my complaint. I call up many time but only one answer that they give is "they have forwarded my complaint to the concern department" but nothing happens.

My complaint for validity extension # is 7105592 for dated August and September.

Looking forward to get it solved.

Thank you

Rashmikant S. Pawar

Tata Broadband — TATA Broadband Not Working Properly

Dear Sir,

My TATA Broadband Service User ID is sps_surat and my website is www.suratpropertysolutions.com

The above mentioned website is not working properly on TATA Broadband Internet, but the website is working properly on other internet provider like Reliance, you telecom, etc.

So please start my Broadband properly, which can open all site like www.suratpropertysolutions.com

Thanking you,

Vimal Parekh
Surat Property Solutions
[protected]

Note: This is final mail otherwise i will cancel your broadband connection and take legal action.

Broadband — Internet not working

The internet attached to our home at Old Rajinder Nagar is not working for the last five days. Tel No. is 25753354.

Broadband — Internet not working

Dear/Sir
I am the new customer of the broad band connection for the past three months and have been facing problems regularly and my work is hampered due to this, please rectify theproblem at the earliest, I have been calling your representative( Shri. GANESH: [protected]) where there is no response neither he picks the phone or gives wrong promise saying he will attend the complaint in the evening.

Pl rectify the problemat the earliest, if required shifting of the modem can de done.

Good Day
Janet

BROADBAND NOT WORKING — INTERNET NOT WORKING

Sir, for the last 10days the broad band connection is not working.i had given the complaint in our exchange for two three time.i had also given a written complaint also, when i enquire they told we might have called 198 and booked our complaint.so we just called 198 for four times.still now there is no any response from the exchange authorities.our phone number is[protected] we hopr their will be sudden action from your side. Thanks and Regards
SIVASANKRARA PILLAI.
KG BHAVAN
KILIKOLLOOR.
CHANDANATHOP
KOLLAM.

Tata Broadband Internet — Billing issue

I have a billing issue with Tata broadband and have proof that their system of calculating space usage is 100% inaccurate. I have proof that an active internet connection is showing web usage.

I have a written confirmation from a Tata employee confirming this. No one from TATA even care to investigate the issue.

Hopefully TATA guys are reading this complain and will revert back.

u: [protected]@vsnl.net

THIS SEEMS A CORPORATE REPLY. WILL BE HAPPY IF SOLVED. IN TIME NOW. HOW LONG THE ISSUE IS PENDING?

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi,

Tata docomo has been providing extremely poor service from a very long time. I have been facing the same issue ever since I have taken the connention. Their representatives do call me 100 times a day for new connections or billing details but nobody ever responds to service complaints. Its not just me but my friends also face the same issue.
Every time they resolve the issue it is again retained in two days. I assume I am alienated to remotely away from their elite service.

This kind of service from such a reputed company has displeased me and I would never recommend anyone to take this connection.

Regards,
Unhappy Customer

To the concerned person from Tata Docomo,
I have sent my personal email id and phone no. as a message on this website. Please check your inbox.
Tata Docomo Account no.:[protected]
Tata Docomo No. [protected]

Please look into it asap.

Thanks.

Dear Customer (neverland87),

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Customer (neverland87),

We tried to speak to you personally on your number to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

Hence, we request you to kindly mark an E-mail to [protected]@tatatel.co.in for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.