Tata Communications — CUSTOMER HARASSMENT

Address:

Gurgaon, Haryana

I WAS USING TATA BROADBAND SERVICES FROM THE PAST 5 MONTHS. THEIR BROADBAND SERVICE IS DISGUSTING AND HORRIBLE. WHATEVER SPEED THEY PROMISE, THE ACTUAL SPEED COMES TO BE HALF OF THE PROMISED SPEED. ALSO THERE ARE FREQUENT DISCONNECTS AND THE HARDWARE DEVICE ALSO IS FAULTY MOST OF THE TIMES. AND FOR THESE ISSUES IF CUSTOMER CALLS THEIR CUSTOMER SERVICE, THEN THAT IS ANOTHER BIG PROBLEM. THEIR CUSTOMER SERVICE IS EXTREMELY INEFFICIENT AND UNPROFESSIONAL. THEY DISCONNECT THE CALL WHENEVER THEY WISH TO. YOU WILL NEVER BE TRANSFERRED TO A SUPERVISOR HOWEVER YOU REQUEST. AND THEY NEVER GIVE YOU ANY RELEVANT ANSWERS. THEY EVEN DENY RAISING THE COMPLAINT AND PROVIDING ANY REFERENCE NUMBER OR COMPLAINT NUMBER.
MOREOVER, THEIR BILLING DEPARTMENT IS WORSE. I PAID TATA BROADBAND CASH ON 28TH SEPTEMBER,2012 FOR MY BROADBAND BILL AND MY CONNECTION WAS SUPPOSED TO BE ACTIVATED WITHIN 1 HOUR. HOWEVER SINCE THAT DAY TILL DATE, MY CONNECTION HAS GONE SUSPENDED AS TATA PEOPLE SAY THAT THEY HAVE NOT RECEIVED THE PAYMENT. I HAVE THE CASH RECEIPT WITH ME AND I GAVE THEM ALL THE DETAILS. EVERYTIME I CALL THEM, THEY TELL ME TO WAIT FOR 24 HOURS AND IT KEEPS ON GOING EVERY OTHER DAY. I HAVE ALSO EMAILED THEM AROUNT 10-15 TIMES BUT THEY DONT EVEN RESPOND TO THE EMAILS. THIS IS THE WORST CUSTOMER SERVICE I HAVE SEEN TILL DATE AND I AM REALLY TROUBLED BY THESE PEOPLE. TATA COMMUNICATIONS HARASSES ITS CUSTOMERS WITHOUT ANY FEAR AND CONTINUES DOING IT.
I WOULD NOT SUGGEST ANY ONE TO USE TATA BROADBAND CONNECTION AS THEIR SERVICE IS EXTREMELY INEFFICIENT AND DISGUSTING AND THEY DONT CARE A BIT FOR THEIR CUSTOMERS.