[Resolved]  Tata Communications Internet Service Limited (Tcisl) — Forced to pay the dues, even the connection is terminated

The below noted complaint has been submitted to customerservice of TATA indicom, . Copy of the same is forwarded to you for necessary action please.

Subject: Complaint regarding excess billing for Mobile No: [protected] for the month of November 09 and December 2009
Dated :[protected]
The above said mobile no is working with my Brother. He has been charged excessively amounts of Rs. 12400/- for month of Nov.2009 and Rs. 2400/- for the month of Dec 2009 on account of some TCISL cyber pass service charges irrespective of the use and browsing of this service. On querying the customer care, the official told that we (Customer) must log out the id of that service. FOR KIND INFORMATION PLEASE IT MAY BE NOTED THAT WE HAVE NOT LOGGED IN SUCH KIND OF ID, NEITHER WE KNOW THE USER ID NOR THE PASSWORD. On mentioning the problem to the customer care officials, they reply like that " these charges are being charged by TCISL we cannot do anything." This is not a proper reply, though, the charges may be being charged by some other agency, but these are being charged through your network, your mobile connection. If the charges are being charged by TCISL then why TCISL does not produce the bill of that amount on ours name, why these charges are being billed in TATA INDICOM Bill? Is there no any control/monitoring of yours upon your franchisee/service providers/service partners/channel partners.
As per TRAI guidelines the every chargeable material on the internet website must explicit the information to the customer, and consent must be taken from the customer before registering such service to the customer. Have you followed all these?
In view of above it is requested
i. Kindly disconnect this VAS from this mobile no with the immediate effect so that further such type of billing may be stopped.
ii. And the charges raised and paid for the month of November 2009 and December 2009 may be waived off.
iii. If the excess charges are not waived off, the consent may be produced please.
Girish Kumar Mob No: [protected]