[Resolved]  Tata Communications Internet Service Provider — harrasment of customer

Address:

Uttar Pradesh

Tata Communications internet services ltd Date[protected]
Tata Indicom broad band

Sub ( harassment to the customer )

This is to inform you that I Charanjeet Kaur applied for a tata broad band connection ( wimax) via an enquiry through telephone An executive Rohit Kumar ( phone number [protected])came to us on[protected] for taking the documents and took a cheque of Rs 5295-00 ( Cheque number 022798 )as an advance for 4 Months vide receipt no A[protected] in our firm name S S Engineers 165 anand industrial estate mohan nagar Ghaziabad .

After application we got a call for verification and were told that a engineer will come to your place to install the broad band service shortly .than a person ( Anshul phone number ) came for installing the same but he did not installed it saying that there is no signal available here all the tower is full ( the technical word used was sector ID is full) than I asked him what is the solution to it and he said that it could be installed with in a week time as we will have space on our tower by that time . I called him again on[protected] and he said that the space is available there now but I will have to apply again for the connection as our previous application is cancelled he also gave me the number of his boss for the verification of the same the boss is Mr. Vasu Cell Number [protected] , I talked to him and on getting the assurance I applied for it again Than a person came to us for taking the papers Mr. Amarjeet Sharma ( Phone number [protected])
He took the papers and the cheque Number 024004 for Rs 5292-00 from me vide receipt number A[protected] ,but he changed the application name saying that it will be easy for him to submit the papers that is earlier I applied for in the name of my firm ( m/s SS Engineers) now he made me apply in my personnel name ( Charanjeet Kaur)again we got a call for the verification of the same and were told that a person will come to install it but no one came for it instead we got a call from the person that there is no space on the tower that is sector Id is full a connection cannot be given there than I again called Mr. Vasu first he did not pick my call than he told me that he will look in to the matter and get back to me and as it is a closing time he is busy now he gave me a number of the person Mr. Parveen ( [protected]) That this person is under Me (VASU) and he will check the availability of the same over there and talk to you than that person did not called me ,after few days I called him back and made him remember the case Mr Parveen told me that it is possible to get the connection there but I will have to apply for it again and give all the documents again , again Mr. Amarjit Sharme called me for the papers and the cheque and I told him that I don’t believe you you are making a me fool on this he said that for assurance I could call his boss Mr Vasu but again Mr. vasu did not pick up the phone this was on 9-4-2010 afternoon .I got the call from Mr. Vasu on[protected] saying that it is possible to get connection there but I will have to apply for it again .

Now for the third time Mr.Amarjit Sharma came to me for taking the papers and the cheque for the same as earlier and gave me a receipt for it A[protected] dted[protected], again new got a verification call and were told that a person will come to install it soon than a person came to install it but after coming there he also said that there is no space on the tower the sector id is full so he cannot give the connection there

I want to know why they came to me three times for the same thing as they know that the connection cannot be given there why they made the fool of the customer only to increase there or show there clientage that they are bringing the customer .
Since than I have been calling Mr. Vasu but he is not picking the phone .

I want you to take action in the same and intimate me .why tata person is cheating the client.

Charanjit Kaur
165 anand Industrial Estate mohan nagar GHAZIABAD U P

Phone Number [protected]