[Resolved]  Tata Communications Internet Services Limited — Refund of Money not received

Address:

Pune, Maharashtra

Hi,

I am a user of Tata Communication's (TCISL) Broadband Service for 5 years+ now. Recently, In June 12 i moved to different location. I requested for location shift on 6th June 12, and after that following are the communication dates and replies summary:

6th June 12: Mail from me to TCISL for shift in location
7th June 12: Mail from TCISL to fill form for location shift request
7th June 12: Form filled and send back to TCISL
7th June 12: Ticket generated by TCISL for location shift with compliant number 14597374 and enquiry number 2195199
12th June 12: After phone call from TCISL about inability to provide services to new location, i requested for cancellation of my account services and asked for refund. Amount is Rs 6193.33
18th June 12: TCISL requested to submit the equpiment (router/modem) to TCISL local office in Pune.
27th June 12: I mentioned inability to go to TCISL office and asked for alternative.
27th Jun 12: Mail from TCISL that matter has been escalated
10th July 12: ICISL sent their person to collect router at my home. I have the receipt.
3rd August 12: I checked with TCISL about refund.
4th August 12: ICISL mentioned that matter has been escalated
10th August 12: mail from me asking for refund status
20th August 12 : Mail from asking for refund
22nd August 12: TCISL mentioned that they are working on priority
22nd August 12: TCISL mentioned they dont have equipment receipt confirmation and asked me scanned copy of receipt.
23rd August 12: I sent scanned copy.
23rd August 12: TCISL confirmed of receiving scanned copy.
30th August 12: Mail from TCISL assuring of working on this matter.
31st August 12: Mail from me asking refund.
1st Sept 12: Mail fro TCISL that refund will be processed within 30 working days
1st Sept 12: Mail from me asking about start of 30 working day limit from which date.
3rd Sept 12: Mail from TCISL that this will start from 31st August 12
3rd Sept 12: Mail from me asking why this should start from 31st AUgust 12
5th Sept 12: Appology mail from ICISL
5th Sept 12: Couple of more appology mails exchanged by TCISL
17th Sept 12: I asked about update.
18th Sept 12: TCISL confirming about 30 working day SLA.
18th Sept 12: Mail from me asking more on status.
1st Oct 12: I asked if check is couriered, no response from TCISL
4th October 12: TCISL mentioning about escalating matter
4th October 12: Called to call centre but after long waiting the phone line got disconnected twice. Seems they understood that this is not the call to be taken.
4th October 12: I escalated matter to Appellate Authority. No response till date.
5th October 12: Got call from TCISL that they will issue check in 15 days.
5th October 12: Got mail from TCISL that check will be released in 15 days
14th October 12: Received call from Mumbai office that it will another 20 working days.
14th October 12: Sent mail to Appelate authoruty. No response till now.

Today is 17th October 12, i have not heard back from Tata team.

Is there any forum where this can be taken up?