[Resolved]  Tata Communications — refusal to refund my credit balance amount

Address:

Mumbai Suburban, Maharashtra

i am a subcriber to tata communications broadband srevice since last 2/3 yrs.lately i shifted my residence in the same locality that is pratiksha nagarsion SION KOLIVADAMUMBAI. i have movEd BYJUST 2 BUSTOPS and the co. now tells me that it cannot provide service due to technical reasons.So i asked for a refund of my prepaid balance of rs.5000/- plus lying with them.They replied in the negative and asked me to buy value added services from them and finish my balance.So i pointed out that without a internet connection how can i do so? Besides i am not interested in any additional products that they have. Ifeel that this is an unfair trade practice. The company cannot provide a connection and they do not want to frefund rs5000/- plus lying in my account. For your information my user id with them is [protected]@vsnl.net. The account is in my wifes name Mrs. AShA BHESANIA.tel no.[protected]. Please help me to get my monies lying in my account or ask the co. to give me a connection. PLEASE NOTE THAT AFTER 60 DAYS THE MONEY IN MY ACCOUNT WILL BE FORFIETED BY THE COMPANY AS I AM UNABLE TO USE THE CONNECTION WHICH I DO NOT HAVE.