[Resolved]  Tata Docomo — Activation of 3G Tata Photon connection

Address:

Pune, Maharashtra

I've visited this forum after 3 years and this is my second complaint. However, it's the same brand name... TATA DOCOMO.

In the first place, I should hold myself a offender of buying their service *yet again*... Three years back, I was quite convinced that I would never-ever buy their service but I still did! And here I'm again... suffering at the hands of (undeniably) poorest customer service someone can ever face.

Here's the sad story ...

In a desire to access high speed internet, I subscribed Tata Photon 3G on 13th July by paying INR 2500/- to their sales representative. I was handed over the devise immediately with a promise that the services will be activated within one day.

The internet service has not been activated yet. For the first two days, the customer care said that the activation is awaiting “Local Reference Verification” to complete and this will require the sales representative to verify and submit the documents. As per the sales representative, he already submitted the documents on 13th July and all required actions has been completed from his end.

As of today, Tata Docomo Customer care says that “Local Reference Verification” has come negative and I’ve talk to the person from whom I purchased the device & connection from. The sales representative never picks up the phone & I don't know whom to approach.

In order to get this rectified, I've approached Tata Docomo Customer Care via following ways...

o Customer Care - [protected] (atleast 15 times)... these guys are a bunch of who are unable to answer even simplest of the queries. I also raised - Interaction ID:[protected] for tracing my request but it's status is not known either.

o Talisma Chat - these guys are good at typing but useless at solving problems. Surprisingly, one of the guys told me to submit address proofs and identity proofs of "my friend" whose reference was provided. This is incomprehensible... while buying a connection for myself, why should I provide proofs for my friend!

o Sales department - Every time phone is picked up by somebody new who is entirely clueless about the whole problem. They commit to revert and hasn't called even once since I paid them the money for device.

o Sales representative - Guy's name is Kuldeep and he never picks up the phone! I've dialled his number atleast 25 times.

o Wrote an email to appellate.[protected]@tatadocomo.com who simply forwarded the email to another email id. When I wrote back, I got a system generated message to wait for another 48 hours! What a pity...

At this point of time, I’m unable to trace the status of activation waiting for their response but this seems to be an eternal WAIT...

The situation has reached to a point where I feel completely miserable and living with this situation long-term is not an option I consider.

I'd like to *implore* Tata Docomo to help me surrender the device and reimburse my money (even partial refund will suffice!)

- Arvind Saigal
DL No. [protected]

Phone Number: +91-[protected] / +91-[protected]