[Resolved]  Tata Docomo — Bill needs to be corrected

Address:

Bareilly, Uttar Pradesh

Dear Sir,

With reference to Acc No:[protected], I am having the current balance on my bill as Rs 1,111 which is due on me in next 10 days. You have also sent a legal notice to recover the same.
This is not correct and I want to file a complaint against that with proofs. I submitted the disconnection request on 08 Nov,2011 and sent multiple reminders on 09 Nov,2011 , in Dec,2011 and on 6th of Jan, 2012 respectively.

The customer care called me only in the month of January and then only, I think the disconnection request was processed.

I approached the customer care through phone and they told that you don't need to pay anything. I went to the shop from where I purchased the photon and took the service. They also told the same thing that you don't have to pay anything so I did not take any step further. on the next month I again received the bill and then I again sent an e-mail on top of the mail I sent before that the number need to be disconnected. This reminder e-mail was sent in Dec,2011. Again I sent the reminder on 6th of Jan, 2012. Now Tata Docomo wants to pay me til then end of January 2012 which is completely wrong.

I want the consumer forum to act against them. I should be charged till Nov 8,2011 when I sent the request for disconnection and not till January end.

Request Tata Docomo to correct the bill and send it again to me on my registered e-mil id. I will definitely pay that money to them immediately.

The various e-mails which can act as proof are attached.

Regards
Prashant Agarwal

============Below is the e-mail communication=====================================================
========This was the e-mail which was sent on 8th of Nov, 2011 to Tata Docomo==============
Dear Sir,

I would request you to please terminate the TATA Photon plus services
with immediate effect (08-Nov-2011).

Although I checked on the customer care and came to know that my
services were terminated two weeks back, I don't know how this bill
was generated. Please explain the same to me and at the same time take
this as an official request of disconnection with immediate effect.

Failing this I will be forced to complain in the consumer forum for the same.

Regards
Prashant

[protected] Forwarded message[protected]
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Date: Tue, 8 Nov 2011 05:40:16 +0530 (IST)
Subject: E-Bill for your TATA DOCOMO service no. [protected] for Nov 11
To: [protected]@gmail.com

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Dear Mr PRASHANT . AGARWAL,

Greetings from TATA DOCOMO!
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Please find attached herewith your EBILL statement
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We constantly strive to ensure that each of your interaction with TATA
DOCOMO is simple and enjoyable. We have introduced a host of
conveniences to ensure the same.



Bill services:



1. You can register for My Account! to view your bill statement
current and previous months.
2. Opt for EBILL only and get itemized bill worth Rs 25 absolutely
FREE. You can opt for EBILL through My account or by sending an sms
"Ebill " to 121 from your TATA DOCOMO mobile phone.
Â


Payment Services:



1. For those who are strapped for time, we have introduced Online Bill
Pay. Click Here and make the payment without having to register.
2. You can pay your bill from the comforts of your home by way of
online payments using your debit card or netbanking facility.
3. You can pay your bill by Credit Card (MasterCard, Visa, Diners,
AMEX). Just fill your Credit Card details and payment amount in the
Bill Payment Slip (tear-away portion of your bill copy) and drop it in
any of the nearest TATA DOCOMO drop box.
4. To explore the wide range of convenient payment options available
in your city, please Click Here.
Â



We assure you the best service at all times and look forward to a warm
and long-standing association with you.Â


For any assistance please feel free to call us at 121 or
[protected], our 24x7 Customer Care toll-free number from any TATA
DOCOMO phone. We are also accessible from any non TATA DOCOMO phones
on[protected]. You may also write to us at [protected]@tatadocomo.comÂ


Our TATA DOCOMO Photon customers can call us at[protected] from any
phone. We shall be glad to be of assistance.

This is an automated message. Please do not reply.

Thanks & Regards
Team TATA DOCOMO
Â

=======Response from the e-mail I sent above==============================================
Hi,

Thank you for writing to us.

This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.

Assuring you of our best services at all times.

Warm regards,
TATA DOCOMO Customer Care

This is an automated response to your e-mail. Kindly do not reply on this mail.
Needless to say that nobody responded within 24 hours as promised in the e-mail
=============This was the e-mail which was sent on 10-Jan, 2012 as reminder e-mail=============

Prashant Agarwal
<[protected]@gmail.com> Tue, Jan 10, 2012 at 6:49 AM To: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
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told many times before to disconnect..no replies