Tata Docomo — Account not activated

I had paid for TATA Photon connection on September 13, 2009 and was promised activation within 24 hours. I had given a sum of Rs 3600 to Mr Sarwar Choudhary who had given me a cash receipt on behalf of TriNet Solutions Pvt Ltd. I was given the following nos:
1) Emid no :A000001A213FAE
2) CAF no: [protected]
3) GCC no: [protected]

I was assured that I will receive a call from an exective. However, 5 days have lapsed since then but my account hasn't been activated. I have been wasting my entire day in contacting the concerned people. My grievances are as follows:

1) I did get a number of Mr Naeem in the activation department who was unable to solve my queries. I spoke with him on 17/09 and he assured me that the activation process will be completed by the evening of 18/09 and was also informed that due to fault of theirs my activation form has reached the Warehouse. I contacted him again on 18/09 and he said HE IS NOT IN A MOOD TO TALK. I asked him to transfer the phone to his manager or the head of the department but he refused to do so by saying there is no HOD and disconected my call. I really do not know how can a department run without a HOD.
2) I then contacted the Customer Service which again was an example of how poorly run the organisation is. Instead o[censored]nderstanding my problems the Executive kept on asking me some random questions and then put me on hold for 5 min and gavce me a customer compalint number[protected] and said they would need another 3 days to look into the matter.

I demand a refund on the following grounds:
a) I have waited for 120 hours as against the 24 hrs promised to me and I am expected to wait for another 72 hrs.
b) The poor example of Customer Service that they have shown.
c) It will impossible to deal with an organisation where Management is incompetent or non-existent and junior level employees are impolite.

Vasundhra Singh
(vasundhra.[protected]@gmail.com)