[Resolved]  Tata Docomo — billing issues

To Docomo
I bought the docomo stick for 4000 rs from the docomo store at richmond road at Bangalore, when it was advertised in big that the amount will be paid back (adjusted in 8 months).

I have been following up since I received the first bill. Each time the rep will tell me to reduce 500 rs and pay the remaining.
I made two such payments and each time the money was refunded to me.
Last time the agent said everything is taken care off, and I need to just pay 906 rs. I did that (transaction ref - MCIT[protected])

I am discontinuing service. I end up loosing some money, but as such experience was sick.
1) Sending first bill as passcode encrypted, with no passcode provided. It says to send sms from ur device to get passcode! haven't yet provided a means to send sms from your docomo datacard. Had to go the customer care center, but they too dont have a clue. After much struggle, finally got to see my first bill.

2) Promise a free gift and refund for the stick deposit amount. Had to go to customer care to get the watch, again facing difficulties and embarrassment. Now have to run behind the stupid people to get the discount promised while taking connection. Also my connection has been discontinued since a couple of weeks now for the want of bill payment. Tried to pay the amount as advised by the customer care person a couple of times. Both times amount rejected by the system and returned.

3) Get continuous sick calls from customer care reps for bill payment, but who have no clue on my account. Can't answer calls properly. Cant speak in English. They just hang up when asked some question. This is a one communication. If I want to get back customer care, it is just not possible.

4) Compared to photon plus for which I was an user since 2 years (and earlier 3 years user of tata dial-up datacard), docomo is a device. Disconnects frequently. The advantage of 3G speed is only downloading huge amounts of data like movies. Else the connection is very unstable and not good for working professionals who need a steady uninterrupted connection.


The day I went with a replacement request for earlier Photon plus datacard to their Richmond road Bangalore Customer care center, experience was very bad. The Photon plus guy wanted me to buy a new photon plus card, since the device couldnot be repaired. The docomo guy wanted me to discontinue the Photon plus and buy docomo stick. It was like stepping into two offices, selling competing productions. I made a mistake of taking Docomo and giving up Photon plus.

They sold me a device at a higher price, with very unstable connection

Mathew


--- On Tue, 5/3/11, [protected]@tatadocomo.com <[protected]@tatadocomo.com> wrote:

> From: [protected]@tatadocomo.com <[protected]@tatadocomo.com>
> Subject: Re: Fw: E-Bill for your TATA DOCOMO relationship no.[protected] for the month MAR 11~~M4185980
> To: [protected]@yahoo.com
> Date: Tuesday, May 3, 2011, 6:54 PM
> Dear Customer,
>
> Thank you for writing to us.
>
> We are in receipt of your mail dated 03-May-2011; as
> regards bill related issue for TATA DOCOMO number
> [protected].
>
> We regret for the inconvenience caused to you.
>
> Please be informed that your complaint has been registered
> with docket number[protected], which will be resolved by
> 05-May-2011. Upon resolution of your complaint you would
> definitely hear from us.
>
> For further clarifications call us at 121 from TATA DOCOMO
> number or [protected] from a non TATA DOCOMO mobile phone.
> You can also write to us at [protected]@tatadocomo.com.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Madhusudhanan
> TATA DOCOMO
>
> Visit us at www.tatadocomo.com for latest offerings.
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
> The electronic communication and its contents are
> confidential, non-public and privileged information and are
> intended solely for the addressee. If you have received this
> electronic communication in error, please advise the sender
> immediately, and delete it from your system (if permitted by
> law). Access to this communication by anyone else is
> unauthorized. Any printing, copying, distribution or any
> other usage of this communication beyond the original
> addressee is not permissible, and may be unlawful. The
> opinions expressed here are those of the sender, and do not
> necessarily reflect the opinion of Tata Teleservices
> Limited. Tata Teleservices Limited does not warrant the
> accuracy, completeness or correctness of any information
> herein or the appropriateness of any content. This
> communication is for informational purposes only.
>
> -----Original Message-----
> From: [protected]@yahoo.com
> Sent: [protected]:39:38.0
> To : [protected]@tatadocomo.com
> Cc:
> Subject: Re: Fw: E-Bill for your TATA
> DOCOMO relationship no.[protected] for the month MAR
> 11~~M4185980
> [Note: Please don't change the subject for internal
> tracking purpose and immediate action.
> _____________________________
>
>
> Hi
> I just happened open the bill, thanks for sending the
> bill.
> However I want to check one thing.
> When I was buying the instrument for 4k, I was told that it
> will be deducted from the bill.
> I don't see any reduction in my bill.
> Please clarify.
> Mathew
>
> --- On Tue, 5/3/11, [protected]@tatadocomo.com
> <[protected]@tatadocomo.com>
> wrote:
>
> From: [protected]@tatadocomo.com
> <[protected]@tatadocomo.com>
> Subject: Fw: E-Bill for your TATA DOCOMO relationship
> no.[protected] for the month MAR 11~~M4185016
> To: [protected]@yahoo.com
> Date: Tuesday, May 3, 2011, 12:03 PM
>
> Dear Customer,
>
> Thank you for writing to us.
>
> We are in receipt of your mail dated 03-May-2011; as
> regards E-bill password for the TATA DOCOMO number
> [protected].
>
> Please be informed that the E-bill password is [protected]@4586.
>
> For further clarifications call us at 121 from TATA DOCOMO
> number or [protected] from a non TATA DOCOMO mobile phone.
> You can also write to us at [protected]@tatadocomo.com.
>
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> B.Lalithambigai
> TATA DOCOMO
>
> Visit us at www.tatadocomo.com for latest offerings.
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
> The electronic communication and its contents are
> confidential, non-public and privileged information and are
> intended solely for the addressee. If you have received this
> electronic communication in error, please advise the sender
> immediately, and delete it from your system (if permitted by
> law). Access to this communication by anyone else is
> unauthorized. Any printing, copying, distribution or any
> other usage of this communication beyond the original
> addressee is not permissible, and may be unlawful. The
> opinions expressed here are those of the sender, and do not
> necessarily reflect the opinion of Tata Teleservices
> Limited. Tata Teleservices Limited does not warrant the
> accuracy, completeness or correctness of any information
> herein or the appropriateness of any content. This
> communication is for informational purposes only.
>
> -----Original Message-----
> From: [protected]@yahoo.com
> Sent:[protected]:13:50.0
> To : [protected]@tatadocomo.com
> Subject:Fw: E-Bill for your TATA DOCOMO relationship
> no.[protected] for the month MAR 11~~M4185016
> [Note: Please don't change the subject for internal
> tracking purpose and immediate action.
> _____________________________
>
> You are stupid people. You send the first bill with a
> passcode. I went to the tatadocomo center, they say they
> don't know my outstanding. Since it is my first bill, I even
> don't know my account number. I try calling up the helpdesk
> numbers in the mail, it is always automated response and can
> help only if we know 10 digit docomo number. The mail says
> to reset password, you need to sms from your mobile,
> however this been datacard, there is no option to sms
> mobile. Hell with you and your simple services (as said on
> phone). Can you make a service rep who has answers to call
> me? Mathew [protected] --- On Sat, 3/19/11, [protected]@tatadocomo.com
> wrote: From: [protected]@tatadocomo.com
> Subject: E-Bill for your TATA DOCOMO relationship
> no.[protected] for the month MAR 11 To: [protected]@yahoo.com
> Date: Saturday, March 19, 2011, 1:40 AM #yiv[protected] p,
> #yiv[protected] li {white-space:pre-wrap;} Hi, In our
> constant endeavor to make your every interaction with TATA
> DOCOMO
> enjoyable and simple, we introduced the E-bill service for
> bill delivery. You can pay your bill online any time any
> where through Instant Pay without registration and through
> My Account by registration and viewing your bill. Your
> E-Bill is now password protected. In case you forget your
> password, E-bill Password can be obtained by sending a SMS
> to 121. In case you want to regenerate your E-bill
> Password please send a SMS to 121. (All the bills that are
> generated after password change will only be opened with new
> password. All the old bills will be opened with old password
> only.) Login to www.tatadocomo.com and go to the Bill
> Payment link under 'Connect' page. You can make an instant
> payment from the comfort of your home or office. All you
> need is your Relationship Number or Mobile Number and
> Payment Amount. You can pay by credit card (MasterCard,
> VISA, Diners, AMEX), or through an online bank account. Here
> you can directly make payment by
> visiting online bill pay or can click My Account button to
> check your bills and then pay online there. You can also
> find a host of other options to make payments under our Bill
> Payment section. Now you can also pay through the bill
> payment slip with your credit card. Just indicate your
> credit card (MasterCard, Visa, Diners, and AMEX) details
> & payment amount on the Bill Payment Slip (tear-away
> portion of your bill copy) and drop it in any TATA DOCOMO
> drop box. For more convenient payment options in your city,
> please visit our website www.tatadocomo.com. You can also
> find out the nearest Payment locations for CASH/ Credit
> Card/ Cheque by sending an SMS CASH/ CHQ/ CC to 121 as the
> case may be These are FREE services for all our esteemed
> customers and are available across all TATA DOCOMO circles.
> Please feel free to contact us for any further
> clarifications or assistance via email at [protected]@tatadocomo.com
> or call us at our Customer Care Help line
> numbers. State From TATA DOCOMO number From other
> phones Andhra Pradesh 121 [protected] Karnataka 121
> [protected] Kerala 121 [protected] Orissa 121 [protected] Tamil
> Nadu 121 [protected] Madhya Pradesh and Chattisgarh 121
> [protected] Maharashtra 121 [protected] Gujarat 121 [protected]
> Rajasthan 121 [protected] Punjab 121 [protected] Haryana 121
> [protected] Bihar 121 [protected] Uttar Pradesh(East) 121
> [protected] Kolkata 121 [protected] Himachal Pradesh 121
> [protected] ROWB 121 [protected] Uttar Pradesh(West) 121
> [protected] Assuring you of our best services at all times.
> Warm Regards, Team TATA DOCOMO This is an auto-generated
> mail. Please do not reply to this mail.
>
> DISCLAIMER AND
> CONFIDENTIALITY NOTE:
>
> The electronic
> communication and its contents are confidential, non-public
> and privileged
> information and are intended solely for the addressee. If
> you have received this
> electronic communication in error, please advise the sender
> immediately, and
> delete it from your system (if permitted by law). Access to
> this communication
> by anyone else is unauthorized. Any printing, copying,
> distribution or any other
> usage of this communication beyond the original addressee
> is not permissible,
> and may be unlawful. The opinions expressed here are those
> of the sender, and do
> not necessarily reflect the opinion of Tata Teleservices
> Limited. Tata
> Teleservices Limited does not warrant the accuracy,
> completeness or correctness
> of any information herein or the appropriateness of any
> content. This
> communication is for informational purposes only.
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
>
> The electronic communication and its contents are
> confidential, non-public and privileged information and are
> intended solely for the addressee. If you have received this
> electronic communication in error, please advise the sender
> immediately, and delete it from your system (if permitted by
> law). Access to this communication by anyone else is
> unauthorized. Any printing, copying, distribution or any
> other usage of this communication beyond the original
> addressee is not permissible, and may be unlawful. The
> opinions expressed here are those of the sender, and do not
> necessarily reflect the opinion of Tata Teleservices
> Limited. Tata Teleservices Limited does not warrant the
> accuracy, completeness or correctness of any information
> herein or the appropriateness of any content. This
> communication is for informational purposes only.
>