[Resolved]  Tata Docomo — Billing

Hi, I am Vijay kumar from Hyderabad, Telangana. i am using tata docomo post paid for the past two month. my number is [protected], [protected]. at that time of registration i give Rs 1400. day one i will give customer care complent But the customer service team not given any solutions for me . i call more than 15 times to customer care due to close the my account. But they cant do it. i asked to the customer service center also . but my problem is not solved. company rise the bill rs 645. i arady explained to call center deteced my my add this is the first time i think that tata docomo is worst service forever.req any information pls call [protected]

I brought tata photon before 2 months for internet. At that time i have plan of rs.1050 which give only 5gb free. But after some time i shifted to new pg and i get wifi connection there. So i went to company office in noida sec 18 to make this device off but they said

>> Its compulsory to use there rubbish device upto 3 months
>> After that you have to pay rs 75 everymonth
>> After 3 month it again get activated with same plan

Then i said ok, if its a compulsion to use this device for 3 month then please change my plan from 1050 to 250 data plan.I said them again and again please be sure that plan is changed. They said don't worry mam its chaged. At that time they said yes mam, its ok.

And when i call them today regarding my bill they said me
>>your bill is rs.1050.

I even never touched the device for 1 month because i thought my plan is now data plan. And they said me

>>your plan will be activated in next month.


So irresponsible tata's customer care supppot are. They always have excuse and excuse. They are number 1 cheater and froad. I suggest never to use their device. They will always search new ways to fatch out your money from your pockets.

They never even go to tell you their hidden terms and condition and after buying item from them they clearly tell you that if we tell each terms and condition then no one will gonna buy with you.


Please i am a big fool who purchased this.

I want solution for this.

I wish to consumer complaint to tell the company that they always give any written statement of changing plan or whatever they lie to normal people.
And please help me soon for this. I don't have so much money to waste on these fro ad companies.

i have told the Docomo at customare to change my commenction to prepaid 2 months ago, near about 1st week of december, and given my alternate no, now the tell me we have contacted you for regarding the same and since i've not replied the canceled my request, and kept the postpaid going on, i said okay and fired the complaint again, now the same response. but also now they are saying that you pay the current month bill we will immediately comvert into prepaid.
i have not called even a single number since last three months, however i've paid last 2 bills wroth rs 327/- and 33/- now they are asking for 250+ rs.
why should i pay him , if i have already filed the complaint....
since i am gently paid the bills so will continually keep billing me infinitely.........
i m not gonna pay him a single rs, not even single paisa.............

Today i recieved my Tata Photon broadband bill.
My plan is [protected]@600. I know that i have not use internet more tha 2 GB and i recieved bill of amount 1500 Rs.

I dont know how they are charging...

Realy they are cheater and froad...

TRUELY TATA PHOTON BILLS ARE A BIG FRAUD...

THEY CHARGE LIKE ANYTHING..
I HAVE DECIDED NOT TO PAY THEM A SINGLE PENNY AND GET MY CONNECTION OFF..

AND GET A CABLE NET..

CONSUMER COURT COMPLAINT SHALL BE FILLED BY AUGUST END. THEY HAVENT RESPONDED TO ANY OF MY EMAILS...YET..

Hi

i am also facing the problem of tata photon of billing procedure.

I am also not using tata photon, but i received calls by paying bill .

it's shame to tata product.. review once

regards
Ravi Sankar

Respected Sir,

I would like to bring to your notice that I have been charged with a subscription service of Rs.30/- for Shero-Shayari-Chota and would like to vehemently express my grievance for being charged for it.

I would like to reiterate that I have never consented to the subscription of the same and would like to demand an immediate refund of the Rs.30/- fee that has been charged to against my prepaid mobile number i.e. [protected].

At the same time I have called the customer service and lodged the complaint as well as the cancellation of the came withing 7 days of noticing it. My complaint number is GPL[protected] and would expect you personally look into it and ensure that the subscription is cancelled and the fee immediately REFUNDED.

Its a sheer disgust to know that your organization has ways and means that allows a fee being charged to customer without the consent, create simple ways that tricks the customer into being subscribed over the phone.

I am extremely unhappy to observe this practice of which I have been a victim of it for the second time. If the amount is not credited then I would surely terminate my services and also highlight this on several blogs that can create an awareness about how the customers are tricked into TATA DOCOMO plans.

Once again would request you to expedite this matter and ensure Rs.30/- fees is refunded at the earliest. If you cant refund the entire amount then you have no right to charge for the entire duration and should refund the fee from the time it was cancelled.

Awaiting your reply !!

I received a SMS from the service providers reading "TA-Pack 444 ... Ab Full Talk Time se bhi zyada! paiye 444 rupaiye ke special recharge se poore 475 rupaiye ka Talk Time aur sabhi local calls 1p/2sec ke rate par" on Jan 16, 2011 at 9.45 am and I got my prepaid mobile connection [protected] recharged under the said offer on Jan 17, 2011. I am being charged at the rae 1p/sec instead of the offer made. This tnds to cheating and inspite of repeated complaints, the povders are not heeding to my requests and getting the Billing system corrcted and refund the excess charged amount .. mustan

moreover i lodged a complain on ur website with complaint no.269099. now i m on chat with Mr. Madhusudan and he says that complaint no.[protected] hasnt been lodged and u r advising me to chat ur representative.

And he got that complaint no. on next attempt... please be serious towards customer complaints sir

Thanks for ur Good will gesture Sir, Hope for the same in future

very bad service.go out from the market.customer care service is negative.i am fed up in one month.

Hi Team,

I had requested for deactivation and again reactivation of GPRS [protected]@50Rs pack on 27/08/2012 wide reference number M9853186 but the GPRS pack was only deactivated and not again reactivated as requested resulting in charges incurred for GPRS usage in my September bill.

So I request you to waive off the GPRS charges from my September bill as my request wide M9853186 was not processed correctly from your side.

I have already canceled the Tata Docomo Connection after 6 months they reactivated and send me a bill.

I have already canceled the Tata Docomo (3G wifi) Connection after 6 months they reactivated and send me a bill.

Details of my account
Your TATA DOCOMO NUMBER: [protected]
Account No:[protected]
Your Tariff Plan: 3G Dongle NEW 7.2 MBPS [protected]@1275 UNL

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

I got a message from Tata Docomo saying that if recharge with 250 will get 250 full talk time with 2 GB internet. I recharge it on 31/12/2012. it only get 222 and please try to get back my right

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Good Evening!

This complaint is with regards to an internet bill of INR Rs. 7, 281.00/-
being generated for one single month even when our credit limit cearly
stated on the bill is INR 2400.00 / month

I called yesterday (March 12, 2013) to TATA Customer Care will
conviniently close the complaint without a phone call or intimation saying
that the contact numbers were not reachable.Really pathetic excuses when a
mobile AND a landline number was provided which are both 24/7
availible.The customer care staff themselves agreed that the credit limit
should not be exceeded and if it does, the connection should be shutdown
and the customer is informed of the situation before raising a bill for
any amount.

Is it sensible to say that someone with a credit limit of say INR 500 can
run up a bill for even 1 thousand ?? Why is the credit limit put at all
then??

After 2 emails to : nodal.[protected]@tatadocomo.com which were again replied to
by a insignificant automated response, I have decided to move this case to
you for your kind pursue.

The original Bill along with the credit limit stated is clearly mentioned
and I would like to take this forward to make my voice heard as calling
customer care is doing nothing but wasting my time.

I have only one question if I have decided my credit limit of 2400/-, So how can they send me the bill of 7000/-.

Hope to receive some inputs from your end.

Thank you for reading.

Ravi Shukla
Mobile No: [protected]
Account No:[protected]
Bill Number: [protected]

Alternate Contact Number: [protected]


--
Ravi Shanker Shukla
Media Incharge
Indian Institute of Technology
Kanpur-208016

Desr sir, i got a wrong bill for My tata docomo number [protected].I was told that my credit limit is just 1000 rupee, but i was billed for rs 2255.00 which is very high for me to pay. i feel like cheated by them . Now they are torturing daily and threatening me. Please help me . I am ready to pay the bill if it is according to my credit limit.and also i never get any call or message for my excess internet usage beyond the credit limit.

Hi Team,

My concern is with TATA DOCOMO just for my billing, As per my Postpay
plan they give me a credit limit up to 3600/- and all of a sudden they
give me a bill of 16962/- and they blocked my connection without even a
prior intimation. Since i am not able to use my service i am facing huge
lose in my business, i had tried calling and had also send mails to
higher authorities but still there is no resolution provided.

i am a common men and i am not willing to pay such huge amnt of bill.

Please help !!

Regards
Akhilesh Baraskar
[protected], [protected]