[Resolved]  Tata Docomo — Intimidating Customer Service

Address:

Chennai, Tamil Nadu

Dear Sir/Madam,

I am a Tata Photon user for the past one year. I am a female currently staying in Chennai. I had to resort to Tata Photon as my hostel does not provide wired broadband faciility.

The reason I am forced to register this complaint is not anything to do with the device functioning or the connectivity. But it is to do with the manner the customers, specifically the lady customers, are treated by one of your Franchisee.

I had to walk into the above said Franchisee's office to enquire about an issue I am facing with the billing. The manner in which me and my friend who accompanied me was treated was absolutely ridiculous. Let alone that they had no intention of listening to the compalint or offering a solution, the way couple of male employees/owners treated us was not at all befitting a company of the reputation of Tata Co, who always thrive to set a high bar on cusotmer satisfaction and always was in forefront on protecting the woman's rights. Their behaviour was not much different from the eve-teasing you see daily on the roads. They were just making fun o[censored]s and passing comments instead of listenign to the issue or offering any solution or alternatives.

If this is the way the Franchisees are let to behave to the customers I do not think you will be able to retain the customers for long. Atleast not me, if faced with a simialr incident again.

Below is the address of the franchisee with whom I experienced this problem.
No 32, Near T Nagar Bus Stand, South Usman Road, T Nagar, Chennai - 600017.

I am registering this complaint here hoping that there would be some proactive actions taken to stop such incidents in the future.

For any further clarifications please email me back at [protected]@gmail.com and I would be glad to testify any further on this.

Thank you,
RS.