Tata Docomo — Extortion of money

I am writing on behalf of Ms Shreya Ghorawat, who is an existing customer of your Tata Photon service. We were trying from more than 9 months now to get resolution from your customer care for a complaint that we had, but there has been no resolution of the same.

Her Tata Photon acct no is [protected]
She had requested start of Annual Plan back in February 2012(mail below for your reference)
For the same, she had paid Rs 10,000 to Tata Photon through two installments as at that time your system was not accepting payments greater than Rs 5000
Her Tata Photon services were started consequently, but what she was unaware of was that a 6 month plan had been activated instead of Annual Plan. As there was no refund of Rs 5000, she did not become aware of this error until the 6 months service expired.
Till date, there is no clarity from your customer care on this Rs 5000. Instead, when the customer attempted to get this cleared back in November, 2012, another 6 month plan was started by your customer care without approval from the customer. As the service started, the customer assumed that it must be resumption of the Annual Plan as originally intended
Then in Jan, your collection agency started calling the customer for non-payment of December bill. The customer again clarified that it was her annual plan that was active and there was no payment that she was supposed to make as a result. On hearing this, your collection agency threatened that you would issue legal notice/court case against the customer! It was highly shocking to hear such threats from your end and was highly disturbing to the customer post which she approached me to deal with these problems.
But there was no resolution following this even after repeated calls to your customer care
Finally we registered a complain in your customer care on 6th March, 2013; Complaint no[protected] and were promised resolution within 24 hours by Mr Jai Chauhan in your Customer Care team
No resolution came through, and on calling again successive promises of 12 hour resolution, 6 hour resolution and finally 4 hour resolution were done on three different occassions
When I spoke to your customer care 4 days later, they claimed there was no complaint registered for this customer!
On contacting Jai Chauhan again on the 4th day, he registered another compalaint; complaint no[protected]
As of 28th May, 2013 there is no resolution or clarification from anyone in Tata Photon team about our money or the irregularity of service and you have also started giving crank calls and mentally harassing her, thinking a lone woman wont be able to do anything.
The latest was a call from Dilip Pandey, as such i have a lodged a police complaint against the company.

If the matter isn't cleared in 2 weeks, i will have to file a case against the company for mental harassment and illegal extortion of money.


Gautam Ghorawat
[protected]