[Resolved]  Tata DoCoMo / GSM Prepaid — Refund of my MONEY that has been charged due to misguidance of CUSTOMER CARE EXECUTIVE

Address:

Bangalore, Karnataka

Hello Sir,
I am a TATA DOCOMO customer of Karnataka with mobile number [protected].
After using TATA DOCOMO for more than one year approximately, my tariff validity expired on the end of January 2011. When I contacted CUSTOMER CARE, i was asked to recharge 36.00 Rs. to continue my previous tariff for another one more year.
So i recharged an amount of Rs. 36.00 on[protected] and I was enjoying my old tariff as 1pc/sec.
On April 3rd 2011, I came to know from one of my friend that a new scheme was introduced with the special recharge of Rs. 69.00, for which my call tariff will be changed to 1pc/2sec for 3 months.
When i contacted customer care on[protected] to enquire whether that scheme will be applicable for me, one executive asked me to recharge Rs. 69.00 and as well as Rs. 36.00, only then the scheme to be applied.
On immediately i got my number recharged with Rs. 69.00 and Rs. 36.00 sucessfully.
But later i realised that the customer care executive has "misguided" me and due to that I had recharged Rs. 36.00 twice (i.e.[protected] and[protected].
On[protected] I called customer care and asked to refund my RS. 36.00 which had been recharged to to misguidance by customer care executive. They told me to contact the retailer where i have recharged and get it refunded.
When I contacted the retailer, he said that once the currency is sucessfully recharged, then no money can be refunded.
Again I contacted customer care on[protected] and told them what all happend and asked about my refund. But they refused to do so.
Now i am experiencing a feeling that I have been cheated and they (customer care and retailer) are blaming on eachother.
It is not just a matter of 36.00 Rs. It is nothing but a looting of customers money openly at day as if there is no one to be held responsible and it also shows that the so called customer care executive dosn't have proper knowledge or misguiding the customers purposely.
Hence, I hereby request the amount of Rs. 36/- that has been recharged for the second time due to misguidance of customer care executive be refunded immediately or credit it to my talktime value.