Tata Docomo — speed issue | |||
BEWARE OF TATA PHOTON+ Hi, I am a user of Tata Photan+, they advertise so much on the speed as it gives 3.1Mbbs but actuallu it will not give morethan 600mbps and that too only in Metro cities, if i move out of Metro it is like hell to work with the speed i get and it get disconnects every 3-4 minitues. coming to their call center they register complaints but they close it without attending to it. They are cheating the customers. My complaint is not resolved and they say i am getting 600mb speed and it is the maximum speed to get so my device is working fine. My question is where do i get 3.1mbps speed???? Dont know on what basis NDTV has awarded this idotic product as " Gadget of the year" they should re check once again. "TATA IS SHOWING BATA TO THEIR CUSTOMERS" Kishore Kumar.V So called photon+ no:[protected] Was this information helpful? | |||
 8 Comments | |||
Comments
Hi,
Thanks for your reply.
Let me remind you i stay in Andheri (E) adjacent to Western Express Highway and at a walking distance from Andheri Railway station, and i feel that is not a remote INDOOR place. Also your engineer who visited my place said that there is too much load on the near by tower. Your Network team guy gold that survey is going on regarding where to place or tower or increase capacity of older one. plz let me know ...At least dont tell me that coverage is weak as my dialer shows full coverage but no speed.
Thanks and regards,
Nitin
Thanks for your reply.
Let me remind you i stay in Andheri (E) adjacent to Western Express Highway and at a walking distance from Andheri Railway station, and i feel that is not a remote INDOOR place. Also your engineer who visited my place said that there is too much load on the near by tower. Your Network team guy gold that survey is going on regarding where to place or tower or increase capacity of older one. plz let me know ...At least dont tell me that coverage is weak as my dialer shows full coverage but no speed.
Thanks and regards,
Nitin
Hi Bought a Tata Photon Device & it got activated on 26th aug'12. I have been promised that I will get 3.1 mbps speed till 10GB. But from the day it got activated I am not even getting 1mbps. I am getting hardly 256kbps or below it. I complaint about it many times in customer care but everytime they say that it will be done in 2 days & after 2 days they close the complaint without even working on it. I got a call twice saying that comapny can assure only 256 kbps speed. Tata photon is fooling customers like anything.
Please help me resolving this issue as earlier you have helped me a lot.
Reards
Sidharth Saluja
[protected]
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Please help me resolving this issue as earlier you have helped me a lot.
Reards
Sidharth Saluja
[protected]
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
It is never resolved. More than 2 months had passed.
The customer care is worse than anything. I call up there thay put us on hold & they hang up the phone after 5 minutes. If I submit complaint by email they they dont reply.
Forget speed, Now I am not even getting the connectivity properly. I hope you take some action instead of just replying to the e mail or resolving the complaint by yourself.
The customer care is worse than anything. I call up there thay put us on hold & they hang up the phone after 5 minutes. If I submit complaint by email they they dont reply.
Forget speed, Now I am not even getting the connectivity properly. I hope you take some action instead of just replying to the e mail or resolving the complaint by yourself.
I am using photon plus from more than 18 months. But from last 6 months, speed has decreased to an extend. It disconnect more then 5-6 times in an hour and sometimes my 2.5G mobile net is faster then it. It really hurts my working. Please resolve the speed issue as soon as possible otherwise I need to look for other provider.I do not want to buy photon max.
I am using photon plus from more than 18 months. My photon number is [protected]. But from last 6 months, speed has decreased to an extend. It disconnect more then 5-6 times in an hour and sometimes my 2.5G mobile net is faster then it. It really hurts my working. Please resolve the speed issue as soon as possible otherwise I need to look for other provider.I do not want to buy photon max.
<img src="http://www.speedtest.net/result/[protected].png" />
<img src="http://www.speedtest.net/result/[protected].png" />
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Tata Photon+ — Speed Issue
Hi,I have a tata photon+ connection which i have started using since less than a month . From the day one i am getting speed like dial-up ( 10-30 kBps). I have complained ( complain no:[protected] for the same. Your Engineer visited and checked, then i got some calls rel;ated to the issue saying that my problem will be solved but, when i asked when they said they cant comit. I live in Andheri (e), Mumbai and i believe thats not a remote place to give service. I am fed Up of your service and give a single good reason why should i pay bill for the month.
Thanks and regards,
Nitin