Tata Docomo — INVALID BALANCE DEDUCTION

Tata Docomo — Invalid Balance Deduction

My name is Riten Porwal.My TATA DOCOMO number is [protected]. i have complaint on customer care for more than 5 times but there is no responce from them. My balance is being deducted every 10 to 12 days for silly reason that i have activated bollywood mirchi and all other but my number is on DND(do not disturb) service and i do not activate all this other services. I am a student please help me because i recharge only of 20 to 30 rupees whenever needed and that also os getting deducted by this service provider.Do the needful so that i can use the same number.




Thanking You,
Riten Porwal

Hi Ainul,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi Ainul,

As per your complaint bearing number PBR12132771 our concerned team already spoke to you on the given number and informed that there is no wrong charge and you been charged as per the data usage beyond free data and no issue now"

Thanks and Regards,
Customer Care
Tata DOCOMO

respected sir/madam,
my name is anil kumar and my tata Docomo number is [protected].
my balance was 261+. but now it is 31 rs. I have not done any call SMS
service request. I have 1gb 3g pack activated which still remains
15.36 mb. so how can my balance be deducted.
i called customer care 198. they said to wait for 4 hours and blocked that number.
i again called customer care from my other number after 7 hours of balance deduction. this time they say that i have browsed multiple sessions when my data balance was low. so they cannot refund.
i have already paid for 1 gb data activation and what i get is 261+ balance deduction in the name of data. this is not fair.
please give me my balance back.
thank you.
anil kumar


Hello!

Greetings from Tata Docomo

We have received your email regarding your query for balance depletion dated: 15/05/2014 for Tata Docomo number [protected] & sincerely regret the inconvenience caused to you due to this.

We would like to inform you that as per our latest record there is no balance deduction of Rs 229 from 01/05/2014 to 15/05/2014. Hence we are unable to process your request for balance refund

Take care!
Somdutta Mondal.
Customer Care - Tata Docomo