[Resolved]  Tata Docomo — deduct balance in internet browser while unlimited plan

Address:

Rajkot, Gujarat

Dear sir ,

I am a Tata Docomo User with cellular number [protected] and I have subscribed for Blackberry internet bundle 399 , but I have deducted the balance for the internet surfing when I have subscribed for BB Internet bundle 399 in which unlimited internet browsing available when I talked abt it with their executive says talk to [protected] and they said this is balance issue please talk on 121 and I have transfered here to there and there to here full day after my complain to consumer forum thier executive talk with me and ask abt my default browser and he saw that my default browser was not DIVE IN so he said "sir in future u will not deducted for it" but after it I deducted many times for the same so I talked again and again so there after checking all the things their executive agree to credit Rs. 5 in my account which was not properly deducted , but I said him that I do not wanmt balance but I says I do not want balance I want solution for it , so he says sir I wl work on it and defenately ur problem wl be solved and then today 17/01/2011 at 4:15 PM same executive called me and says ur problem has been solved and ur DIVE IN facility has been stoped from here so after now no deduction wl happen for the internet browsing and after cut the call I have received the message "You have unsubscribed from GPRS." On 4:21 PM but after then I face the balance cut for browsing twice and when I talked abt. It to 121 they talk with me too roughly and says this happens due to DIVE IN when ever they also agree with that my DIVE IN facility has stopped , and when I face the same problem again at 8 PM I talked with Rajesh Khatri on 121 , he says that this time ur balance deducted due to STD SMS while I didn't sent any STD or Local SMS so I ask him to transfer call to his senior executive and he gave me number [protected] when I ask that does this number solve my problem so he says yes but when I dial that number computer says this number available from 9:30 to 5:30 only .


Sir like this they are deducting my balance since last 1st of January 2011 ( when I purchase this card ) for the internet browsing while I subscribed for unlimited internet browsing plan and also they agree that my balance decution is not proper , but after all they make approx 60 to 70 calls for this issue in last 17 days and still cutting the balance and alwayz talk too roughly.


Really sir I am mentally very disturbed due to this issue and it also cause to stop the growth of my business , so please sir as I am an Indian citizen please give me justice that how can I and other users like me can use their mobile without any FRAUD from service provider.

Sir I will too thanksfull from all my Indians if you will give punish to this type of FRAUD service provider and make an example for other providers so they can't be like this in future.


- Thanks

Mehul Parkhiya
PGVCL
Jasdan Sub Division
+[protected]
[protected]@gmail.com