Tata DoCoMo, Mumbai — Unwanted services get activated

Address:

Mumbai Suburban, Maharashtra

Hi,

I am one of the consumer of TATA Docomo and my number is [protected]. I have recently switched from Vodafone to Docomo considering its low cost services however now i can say its not just low cost but is also CHEAP in service. I dont understand how come TATA as a brand can afford such worst tactics to make profits from their customers by activating unwanted services and deducting the charges for the same and on top of that the customer care executives of DOCOMO are so imcompetent to their services that neither they respect the customers nor they believe in their customers. Below mentioned are two instances i'm writing it down to let people know how DOCOMO earn profits:

1. Past 4 days i am getting charge 1.5 rupees for a same JOKE which i'm getting daily and when i spoke to the customer care agents they said i've activated the JOKE service. Do you all really think that today where there are so many free sites like SMSGUPSHUP.com etc from where we can easily get daily free sms why would we go and pay for such services. Past 4 days i've been charged for the service and on a daily basis i'm requesting them to deactivate the service however they are just not doing it.

2. Today suddenly i got a sms stating i've downloaded a game for which they have cost me Rs. 40 for the same. Its again the same thing, i've not downloaded it however the customer care team doesnt want to believe it and had just deducted the balance. Just for people to understand again there are many free sites from where we can download free games in case we want to, why would i download any stupid game which cost me Rs. 40.

Its just a tactics played by DOCOMO by grabbing few rupees on a daily basis from each customer which could by default becomes too big to help them reduce their running cost.

Its a big shame for the company like TATA to unnotice such behavior of its sister concern and end of day spoiling the great brand name of TATA.

I request each and every prospective customer reading this, not to go with DOCOMO if they dont want to call the customer service depts on a daily basis and want to live a peaceful life by paying what to use rather by paying what your service provider wants.