[Resolved]  Tata Docomo — Rs. 49/- was deducted

Address:

Mumbai City, Maharashtra

Dear Sir,

This is Manvir

i'm using Tatadocomo Mobile Service.
My no is [protected]
i'm using the 1gb GPRS plan free ever month.

it's started when i was browsing Tata Docomo mobile website.
i just made a single click in what's new section @ "more" link and suddenly installer came in front of my mobile screen. (as i'm very concious about the virus i rarely download any application and install the same on my mobile.) i cancel the same and closed the website.

in few moment i received message stating

"Thanks for downloading JavaGame: BabemachineDessousModels on Tata Docomo Dive-in WAP Service. you've been Charged Rs. 49.0/-"

i had immediately[protected]:30am) called Customer Care and explain him the complete scene in return one of the executive assured me that if the download is not made my money will refunded to my account. but due to some reason he was not able to explorer my account so he requested me come after 3 to 4 hrs.as i was just about to leave for my office i confirm with executive that is it fine if i call by evening 8 or 9 he told no problem you can.

i called again around[protected].10pm.)
a explain complete scene again to one of the Executive first he told that he is also not able to explorer my downloaded data rest every thing was available in my account .after 10 min he replied me say a game is downloaded from your mobile

he told same thing that i received in my sms . therefore it was confirm that he dont have any download Data with him
he is just reading the message that i received in start.

he was not capable to answer my query. so requested me to hold by the time he'll transfer the call to his Senior. and thereafter l was on hold for 35min without any response

i guess they put me on barred list. which is not allowing me to connect to customer care..................... any more...

so they are cheating in some or the other only money matter nothing else.... to this company. not the fight is not for money it's about service that Tata Docomo service Centre treated me............


Regards
Manvir Singh
[protected]