[Resolved]  Tata Docomo — New Sim Activation

Address:

Chennai, Tamil Nadu

Hello,

I've purchased a tata Docomo Postpaid Sim card 4 weeks back on 4 July 2013 from a local dealer named Basha (Mob No : [protected]).. I've submitted all the proofs requested by him

along with Rs 850/- as a deposit for my postpaid scheme (899/- month unlimited plan). But still my Sim is not activated..He was supposed to give the receipt slip of the amount

to me the next day. But he never turned up.

I'm from Chennai and my sim number is[protected].The mobile number allotted to me was [protected]. Till a week back I used to call the same local agent, all he says is

it will get activated by EOD..But it never did. Then he started dodging my calls and now he won't pick up my call at all even if he does he'd cut it immediately. I called the

escalation number present on the pamphlet given by Mr Basha. He was some Mr Udhaya (Mob [protected]). The same story repeated again and not answers from him either. Ultimately I

was forwarded to their manager Mr Yuvraj ([protected]) who assured me that the matter will be resolved in two days. Its been more than three days now and he doesn't pick up my

call either.

Meanwhile I tried writing to customer care of docomo. But they said they won't take an action unless I send them a scanned copy of receipt I never got. ([protected]~~M14725530

Docket number[protected]

I'm stuck and have no clue how to proceed further. Such irresponsible behaviour/system is higly unexpected by a brand like TATA.

Had I known the process took so long I would never have chose Docomo. I was better off with my vodafone connection. I just want my sim activated right away or get my refund back. I'm too fed up of spending my money and energy in this month long yet such a trivial proceedure.

A frustrated docomo customer,
Varghese Mathew