[Resolved]  Tata Docomo — no broadband network even sold the device and generating bill though it is not in use.

Address:

Bokaro, Jharkhand

I took postpaid Tata Photon connection in the month of June-2013.I submitted my Bank Statement and Pan Card as address proof and photo id.resp. They had very pleasing behavior while selling the Dongle. When I plugged it in my Laptop in residence there were no network. When I complained them.Two days after lodging complain they said frquency upgradation (VISA UPGRADATION) work has been going on and it will resolve with in weeks.Then I requested to stopped the service till the upgradation work finished. After 3 months (on 4 September 2013) when I contacted them, they restarted the service but nothing has been solved till then. I again stated the condition of no network but now their real face has come. They now not responding to me. My point is if they had knew it that there is severe frequency problems in my area why they sold the device to me (as they awared about my address as its on adress proof). I haven't use that single day this month, i, e 4 September onwards, but they have generated a bill of Rs. 576/- to my photon no:[protected]. now they are not picking my call and its not possible for me to visit everyday for this reason. Please I want my money refund of the dongle, and from where they have generated the bill of Rs.576/- for the current month though I havent used it single time.