[Resolved]  Tata Docomo — Number Reactivation Problem

Address:

Hyderabad, Andhra Pradesh

Hi,

I was using a Tata DoCoMo Prepaid number [protected], I traveled out of India without knowing that i have to enable roaming on the line. Since i was unable to do that my number was deactivated after a certain period of time. Now being in India I want to reactivate that number, for which I went to Tata DoCoMo office at Khan Lateef Khan estate, Hyderabad and met a customer care representative. The customer care representative listened to my situation then pulled up some information regarding that number and informed me that, this particular number [protected] holds a "Free Status" which i don't understand exactly is, and said it can be reactivated only on a postpaid connection but not on prepaid for which he was inefficient to provide any valid reason. When i asked him about approaching higher authorities he replied saying they have the authority but he wont be able to help in this matter and didn't provide me any contact details of any higher authorities.
Hence i request Tata DoCoMo to help me solve and clarify the situation, and reactivate my number under prepaid line..

Thanks,
MD Rizwanuddin Yasir