[Resolved]  Tata DoCoMo / Photon — Loss of data balance & recharge amount despite confirmation of recharge

Hi Sareesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi
This is regarding complaint no COM[protected]. I've received a mail as per below.
"Dear Customer,
We confirm that we have processed a refund on[protected] for your 'failed recharge' as per the following details:

Mobile no/DTH subscriber id recharged: [protected]
Date of transaction:[protected]
Order id: I[protected]
Amount: 350

Please note that your bank may take 5-7 working days to credit your account. In case you do not receive a refund in 7 days, you may contact us by submitting an ‘escalation’ ticket on our contact us page.

Thank you for recharging with us.

Team RechargeItNow.com"


Though it addresses the Rs 350 recharge, I want to know the status of my data balance of 5682 MB

Since the recharge goo[censored]p happened well before the cut off time of my validity expiry, I will need the entire data balance back.

Would like a reply soon.

Tata Docomo Photon - Part II — Data balance still not restored

Hi

This is regarding complaint docket no: COM[protected] for Docomo photon no: [protected]. I had lost my data balance of 5682 MB despite recharging with Rs 350 and receiving confirmation for the same before the validity expired. While they've taken some steps to return the money, nothing has been done to restore my data balance of 5682 MB.
They've not replied to my emails, not picking up my calls to their customer cell no:[protected].

As a next step, I'm considering filing a case in consumer court.

As a caveat to other photon customers or those considering to buy one, in my next post, I will share the links of all Facebook pages where other Docomo Photon customers have faced similar problems and why they should go for a different service.

Expecting a reply from Docomo photon. I'vee sent mails to both [protected]@tatadocomomarketing.com and [protected]@tatatel.co.in to no avail.









PREVIOUS MAILS:
[protected][protected][protected][protected][protected][protected]-------
Hi Sareesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.
[protected][protected][protected][protected][protected][protected]-------
Loss of data balance & recharge amount despite confirmation of recharge
I'm a Tata photon plus customer, no: [protected].

I had a data balance of 5682 MB which was to expire on April 10th midnight. I had recharged my account online with Rs 350 at 7:08 pm, well in advance of the cut-off time.

I also received a payment confirmation mail from Docomo photon's end, forwarded below. (Also received a payment confirmation from my bank)

Despite, receipt of the recharge amount and the confirmation of the same, I was shocked to find that my account wasn't updated from their end and I had lost all my data balance as well as the Rs 350 that I had recharged it with.

This is atrocious to say the least, especially since this is the second time that this is occurring to me. This time around I've decided to take the matter up very seriously and fight tooth and nail to ensure that my balance as well as my 1 month validity is restored to my account.

Therefore, I am seeking for the service provider to -
1) Restore my data balance of 5682 MB + 512 MB (of Rs 350 recharge)
2) Restore my monthly validity - 10/05/2012 + no of days that are taken to resolve the issue.


Confirmation mail from Tata Docomo Photon[protected]



Dear Customer,

Thank you for using iChoose.in to recharge your Tata service. We confirm that your payment has been successfully received and recharge request has been processed.

Your transaction details are as follows:
transaction ID: I[protected]
mobile no/ subscriber ID: [protected]
amount: 350.00
date-time:[protected]:08:14 PM
status: payment success

Please note this request has been processed by RechargeItNow.com. For any payment related issue, you may click “Support” button on https://www.RechargeItNow.com/ichoose/ichooseSupport.jsp and log your support ticket.

In case there is a failure during recharge for some reason, your payment deducted will be refunded back to the same account on reconciliation. In such cases, bank would normally take up to 7 days to credit the balance to your account, a mail confirmation will be sent to you when a refund is initiated.

Your credentials for access are:
user ID: sareesh.[protected]@gmail.com
password: [protected]

For all recharge related issues or any other query you may contact Tata Indicom Customer Support by clicking help section on IChoose.in and selecting e-recharge or contact Tata Indicom Customer Support from your mobile.

Thanks Again
Wish you happy recharging.
Team RechargeItNow.com