Tata DoCoMo Photon Plus — Non-resolution, 9 days past deadline

Address:

Chennai, Tamil Nadu

I'm a Tata Docomo Photon customer, no: [protected].

I'd registered a complaint, No: NTT[protected] f on the 21st of April for the restoration of my data balance of 5682 MB, as it was wrongly taken from me due to an error from Tata DOCOMO Photon's end, and the promised resolution date was 24th April. Nothing has happened.

I had made numerous calls top to the customer call centre (more than 15 times), sent many emails (about 12 mails), escalated it, even sent a complaint to the Nodal desk ( 6 times), called them up (3 times) to no avail or redressal. I was asked to call to number[protected], no has ever picked up. Had sent mails to [protected]@tatadocomomarketing.com, customer.[protected]@tatatel.co.in, Customer.[protected]@tatatel.co.in, customercare.[protected]@tatatel.co.in, all futile.

The last I spoke to a service rep, he said that he was helpless and even though my resolution was still in open status, there was nothing he could do and I should just hope that someone would call me someday. Can any one believe this?

Can anyone at Tata DOCOMO help me ?!!!!!!!!!!!! Every time I call, the service personnel is helpless and most times they just keep generating new docket nos.

I think I should be writing to Ratan Tata soon.

[protected][protected][protected][protected]

Just to give a background of the problem:

I had a data balance of 5682 MB which was to expire on April 10th midnight. I had recharged my account online with Rs 350 at 7:08 pm, well in advance of the cut-off time.

I also received a payment confirmation mail from Tata photon's end, below. (Also received a payment confirmation from my bank)

Despite, receipt of the recharge amount and the confirmation of the same, I was shocked to find that my account wasn't updated from the service provider's end and I had lost all my data balance as well as the Rs 350 that I had recharged it with.

I have since got a refund of the Rs 350, but Tata DOCOMO Photon hasn't moved an inch in restoring my data balance of 5682 GB despite promising to restore it by 24th April


Confirmation mail from Tata Docomo Photon on the recharge :

Dear Customer,

Thank you for using iChoose.in to recharge your Tata service. We confirm that your payment has been successfully received and recharge request has been processed.
[/B]
Your transaction details are as follows:
transaction ID: I[protected]
mobile no/ subscriber ID: [protected]
amount: 350.00
date-time:[protected]:08:14 PM
status: payment success

Please note this request has been processed by RechargeItNow.com. For any payment related issue, you may click “Support” button onhttps://www.RechargeItNow.com/ichoos...oseSupport.jsp and log your support ticket.

In case there is a failure during recharge for some reason, your payment deducted will be refunded back to the same account on reconciliation. In such cases, bank would normally take up to 7 days to credit the balance to your account, a mail confirmation will be sent to you when a refund is initiated.

Your credentials for access are:
user ID: sareesh.[protected]@gmail.com
password: [protected]

For all recharge related issues or any other query you may contact Tata Indicom Customer Support by clicking help section on IChoose.in and selecting e-recharge or contact Tata Indicom Customer Support from your mobile.

Thanks Again
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Team RechargeItNow.com