[Resolved]  Tata DoCoMo Postpaid User — Bill Clearance unnoticed

Address:

Cuttack, Odisha

My name is Dean Ritchie, i am an ex- Sales Officer in Titan Industries ltd orissa, Titan which is also a TATA Enterprise. I left Titan in oct 20th 2009 because i was leaving for New Zealand, coming back to my complaint i was a TATA DOKOMO post paid subscriber as a responsible customer i surrendered my sim and paid my dues but my last bill payment was not recognised by their system. i am sending you details of my last payment. date of payment-26.10.2009. The last due bill was Rs 1320. the receipt no is 1558 and my mobile no was [protected]. I paid this last bill in gupta distributors buxibazar cuttack, state Orissa. you can cross check if you want. After paying my bill i left the country. but my mother Mrs Mary Ritchie had to be the victim of their irresponsible system. she had repeated calls from the customer care that i had not paid the last bill and she repeatedly answered that my son has paid the bill and i have the receipt of the last bill paid. but the phone calls never stopped coming more shocking was the court notice that you would take necessary action for not paying the bill. Then my mother spoke to the lawyer whose number was written in the court notice, the lawyer said to ignore it. After that there was no calls but a couple of days back from the time i am sending you this mail, my mother had a threatening call from the Delhi police that they have an arrest warrant against me because i was a defaulter for not paying my bill. now this is something devastating and the repeated harassment caused to my mother has taken a toll on her mental health. I am still out and cant help her out. now i want you to take this matter very seriously and i want you to sort out this problem and file a notice to TATA dokomo. I want a clearance letter and an appology letter to my mother within 7 working days and if she gets any calls further regarding my bill payment then i would be putting up a "consumer case" against them and then we shall have a good time
I hope to hear from you soon my email id is [protected]@yahoo.com
Regards Dean Ritchie