[Resolved] Tata DoCoMo Prepaid Service — Illegal Balance Deduction | |||
I am a consumer of Tata Docomo for more than two years with prepaid Mobile No : [protected].Tata Docomo has automatically activated some of his services from their sms no 54321 due which their has been a repeated deduction from my account balance. it just all happened on April 16th 2010, when i received a message that i have been subscribed to joke alerts which charged 30rs from my balance. then i just received similar messages repeatedly on April 21st, April 25th, May 3rd ,5th,10th,12th.But time and again i have already called up their authorities and told them these problem.After contacting them the operator starts asking lot of questions and at he end says that you have activated on your cell.and sometimes they reply that u will receive your balance within 48 hours. still with a hope i just wait for 48 hours.but their seems to be no such thing happen.I never activated any feature but the costumer care compels me to admit that I have activated. Why should I activate any feature that I don't know ? each and every time my balance deducts I use to call them again and again and SAME STORY I HAVE TO REPEAT TO THE OPERATOR ,every time they will lie and cheat me by saying activated from your side. Even after their seniors will repeat same story. because of such bad experience i have stopped my prepaid connection of Tata docomo.But sorry to say that Tata docomo is having shortage of funds to run the organisation hence collecting such money by deducting balance from customers like me, may be in thousands per day. I will be going to change the service and will never rely on reliance.Tata Docomo service is totally Unreliable. So therefore, I request please look into the matter and discontinue this service immediately and help me get my money back (Its upto 60 to 70rs approximately) and punish the company for which no other consumers will be suffer in future. Thanking you, Yours Ashis Anshuman (Raurkela, Orissa) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Tatadocomo mobile service — Illegally deducting money from the prepaid account for the package never asked for.
I have a Tatdocomo mobile number .. [protected].Few days back,suddenly, they started giving me packs like sheroshayri, INTERNATIONAL NEWS, without me ever asking for them, and have deducted Rs 60 /- from my prepaid account, without my consent. This is really outragious. I request to you to please take up the matter with the concerned govt. authorities, for the redressal of my grievance and refund of the illegally deducted money from my account. I have already corresponded with the company, but their response is negative. It seems they are fleecing the customers and need to be taught a lesson of honest consumer practices.M.Parvatikar
M .. [protected]
Email .. [protected]@yahoo.com
i totally agree with you as the these company are totally making us fool that we dont know anything as i suppose that only we can make them on the streets by legally casing them with high rates to their company for the compensation money and made them think thrice to activate any services to the customer no without his consent.
as similarly it happened to me as on 12 march 2011 i got a call from the customer care they want to offer a hello tune free to my number but i made them very clear to the call that you all company guys make us fools and i dont want your offers on my number but instead he dropped my call and activated the hello tune on my number with total 50 Rs. balance deducted from my mobile number as on 13 march there was my paper of BAnk and when i called to my mom to tell her about it but as soon as i dropped my call the balance showed me that you have only 12 rs left in my balance as earlier it was 65 Rs something so then i called the customer care but he told me that nothing can't be done further as you could just deactivated it and nothing else more..later i called to another customer then she said that we are forwarding your complaint but sooner she said too that our servers are getting problems we will forward your compliant to the officers in next 48 hours but nothing happened ...as i am not angry with it because i have done art of living course but i need my money back on my mobile no matter what ever be the cost behind my hard work to the process as i want to make a experience in it...as today is 16 march but nothing happened
Thanks
gupta.[protected]@gmail.com
as similarly it happened to me as on 12 march 2011 i got a call from the customer care they want to offer a hello tune free to my number but i made them very clear to the call that you all company guys make us fools and i dont want your offers on my number but instead he dropped my call and activated the hello tune on my number with total 50 Rs. balance deducted from my mobile number as on 13 march there was my paper of BAnk and when i called to my mom to tell her about it but as soon as i dropped my call the balance showed me that you have only 12 rs left in my balance as earlier it was 65 Rs something so then i called the customer care but he told me that nothing can't be done further as you could just deactivated it and nothing else more..later i called to another customer then she said that we are forwarding your complaint but sooner she said too that our servers are getting problems we will forward your compliant to the officers in next 48 hours but nothing happened ...as i am not angry with it because i have done art of living course but i need my money back on my mobile no matter what ever be the cost behind my hard work to the process as i want to make a experience in it...as today is 16 march but nothing happened
Thanks
gupta.[protected]@gmail.com
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They have simply dedcted 30 rs on May 28th and on June 4th.
The message i got was "Your subscription to NGC on TATA DOCOMO DIVEIN WAP service has been auto renewd. and you have been charged Rs 30"
I ahve not subscribeed for any service and I logged a complaint and after two days I got message "We hope you are satisfied with the resolution provided for "GBL09183352"
My mobile number is [protected]...
This is not the case only with me.. I have seen many cases where docomo charges cusomers illegally.