Tata Docomo — Regarding wrong bill | |||
Today i.e. 21st Oct 2013 I got reminder Notice For A/c No[protected] which connection I had been closed/surrender on 27th March 2012 due to bad service then I moved to Mumbai on 29th March. Now they are saying we called you regarding the same service to resume and i told them to continue. They did call me but i did not say to continue to the same service and without my confirmation they started the same service now they charged the amount 2675 Rs which i have not been used. I have all necessary proof that says i have given request for cancellation the connection on 27th March 2012. and paid the remaining amount in the next bill. I want to launch the complaint against TATA DOCOMO for the same. Was this information helpful? | |||
 4 Comments | |||
Comments
This was my Tata Docomo Number for phone : [protected]
and This was my Tata Docomo Brodband Number: 66121373
My Contact Number is : [protected]
my email id : wavhal.[protected]@gmail.com
and This was my Tata Docomo Brodband Number: 66121373
My Contact Number is : [protected]
my email id : wavhal.[protected]@gmail.com
I would like to bring to notice you that I had called up on the mentioned contact number[protected] several times but I did not get any confirmation regarding review or re-verification about this issue. I spoke with Manager Miss. Shreya regarding this issue and she was so rude about this and I have recorded the conversation. She is tried to scare me saying you have to have pay this amount. If you will not pay then you will have to pay this amount in police station.
I would like to tell you one thing about my Tata Docomo A/C No. I had given a request to close this account on 27th March 2012 for the Broadband and Landline as well due to bad service. I have those requests number and recording as well. After 28th March I moved to Mumbai with my family and since that I am staying there only. One of TATA Docomo call center representative told me that I had given a request to continue the service, you are also playing with personal information. If the person is not staying there how he will say them to continue the service.
The only thing is that still I have your instrument due to your representative did not come to me and that address to collect the instrument. I have given the instrument to my neighbor to give it to your representative.
I am not able to concentrate on my work and my personal life due to this issue. You are trying to spoil my clear Image, If you want me to send the service request number against this I can provide you to close this issue. I was the customer of TATA Dococmo for two and half years. You can check my record during this period about paying your bills. If I did not use your service then why should I pay for the same.
This is now really serious issue for me. I have sufficient evidence to prove this fraud.
1) I have both service request numbers with data and on mail from your end.
2) My offer letter that says that I am working in Mumbai since 29th March 2012.
I think this is enough evidence to prove this fraud. I really don't want to go in to consumer court but your service is provoking me to do that. I had a good relation with TATA Docomo but seems like nowadays they are not caring about relation. They are snatching money from customer to achieve the targets by harassing the customer.
I would like to tell you one thing about my Tata Docomo A/C No. I had given a request to close this account on 27th March 2012 for the Broadband and Landline as well due to bad service. I have those requests number and recording as well. After 28th March I moved to Mumbai with my family and since that I am staying there only. One of TATA Docomo call center representative told me that I had given a request to continue the service, you are also playing with personal information. If the person is not staying there how he will say them to continue the service.
The only thing is that still I have your instrument due to your representative did not come to me and that address to collect the instrument. I have given the instrument to my neighbor to give it to your representative.
I am not able to concentrate on my work and my personal life due to this issue. You are trying to spoil my clear Image, If you want me to send the service request number against this I can provide you to close this issue. I was the customer of TATA Dococmo for two and half years. You can check my record during this period about paying your bills. If I did not use your service then why should I pay for the same.
This is now really serious issue for me. I have sufficient evidence to prove this fraud.
1) I have both service request numbers with data and on mail from your end.
2) My offer letter that says that I am working in Mumbai since 29th March 2012.
I think this is enough evidence to prove this fraud. I really don't want to go in to consumer court but your service is provoking me to do that. I had a good relation with TATA Docomo but seems like nowadays they are not caring about relation. They are snatching money from customer to achieve the targets by harassing the customer.
How much time you will take to verify or contact to me?
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