[Resolved] Tata Docomo — Rs 390 deducted within a month!

Nagesh137

from Agra, Uttar Pradesh

Address:

Varanasi, Uttar Pradesh

My name is Nagesh Kumar Jaiswal and my tata docomo no. is [protected],,,, I'm using tata docomo since one year...i was quite happy with the service until july'2011 ...but since then my view towards the company completely changed. In just around one month, almost 400 rupees have been deducted from my tata docomo number for various downloads which i have never ever done,,,.the details of the deduction are as follows:

16 July- RS 3(Brilliant chick wallpaer download)
18th July- Rs 99 (Valuepack : Ad_Racing_Games_99)
18July - RS 99 (JavaGame : GamesValuePack21)
24th July- Rs 99 ( Valuepack : Ad_Racing_Games_99)
1st August-Rs 67 (i dont know for what)
9th August-RS 3 ( Valuepack : TimepassGames30)
13th aug- RS 10 ( Valuepack : TimepassGames30)
21st August - RS 10(Javagame)

all these were informed to me by messages from 52250 ,,,,,,the customer care service is hopeless and says that i have opened chargeable sites and downloaded the above.....BUT i dont even know any of those sites...moreover i have an android devicce(Samsung Galaxy 5) ...the wat the hell shall i do with those bloody java games????????
One more interesting thing to be noticed- when my balance was above Rs 100, then they charged me for downloading apps worth Rs99...and so i decided to recharge my mobile with just Rs 20...then i was charged Rs 3, 10 n so on....for the nonsensense downloads!/....also that such games have never actually been downloaded to my cell ,,for which the company had heavily charged!!

Also i have sent messages as "STARTDND" and also "START0" to 1909 to stop all those company's messages... but the reply comes as "your req. couldnt be processed futher..."

Such unreasonable deductions have completely shocked me,,,,and i cant tell whether such deductions will take place in future or not...

400 rupees is not a small price,,,,,nor im so rich to ignore it anyhow... I want all my money Refunded,,,,or else i shall seriously be taking actions against the company.
\

Nagesh Kumar Jaiswal
Email= [protected]@rediffmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Nagesh137

from Agra, Uttar Pradesh

KEEP IN MIND THAT I HAVE NEVER TRIED TO DOWNLOAD ANY OF SUCH CHARGEABLE APPS...NOR THEY HAVE BEEN ACTUALLY DOWNLOADED TO MY CELL ...MY BALANCE IS JUST DEDUCTED AND I DON'T KNOW ON WHAT BASIS

ansar11

from Bengaluru, Karnataka

Hi,

My name is Mohammed Ansari, from Bangalore. My docomo number is [protected]. I had recharged by cellphone for 150 rupess ( full talktime) and also 95 rupees for internet pack. But within 2 days 99 ruppes was deducted. I called up customer support and it sucks. The rep was rude and told it was some value added pack that i have activated. Bit I told him that I did not do that and want my money refunded back to me. The guy told that we cannot do that because I activated that. Then he asked me if I am using some smart phone. I told him I am using a galaxy S2. The docomo guy that we have these problems in smart phones only. If this is docomo's problem then they have to solve it.

99 rupees is not a big amount. But atleast came to know how Tata docomo cheats.

VERY DISSATISFIED WITH DOCOMO.