[Resolved]  Tata Docomo — WORST SERVICES

Address:

Bangalore, Karnataka

Sir,

I am Ravi Kumar, who is a customer of TATADOCOMO for the past three years. My mobile No is [protected]. Initially the subscription was of prepaid. I have migrated to postpaid in the month of May 2012, by selecting online. Then some body has come from a franchisee and gave a SIM. I paid him Rs.900/-.In the month of July 2012, my services were stopped for three days from 12th to 14th. When I asked the clarification from customer care, they have not given any response and suggested to pay the bill which was due on 24th July. Then, I paid the bill and got my services restored. Meanwhile, I came to know that my services were stopped because my cheque was not honoured which was given towards security deposit. I have not given any cheque till date to TATADOCOMO.Then, I lodged a complaint requesting the cheque details and franchisee details. Till date, I could not get any resolution from TATADOCOMO.

Recently, on 1st August, I have submitted all the relevant documents to TATADOCOMO showroom near Indira Nagar BDA Complex (Opp: Punjab National Bank), along with Rs.150/- for notary fees for Change of Address. The guys at the showroom assured me that my new address will be effective from 7th of August. Again, on 16th September I visited the showroom.Then also they assured that it will be done within 48hrs. But, till date nothing has been done. When I lodged a complaint, the customer care suggests me to visit the showroom once again.How many times I have to visit showroom by leaving my work? Will there be any control over these people? Please find the attached reply from your customer care. I can also submit all the correspondences for your perusal. Finally, I request for a resolution. As per advise/reply from you, I will proceed for an appropriate action.

The questions to TATADOCOMO from me:
On 7th of August, we were present at home and your executive has given a wrong intimation. I can submit legal proofs for that if they want.
1) I took another Tatadocomo Connection with No [protected] on 1st August. I have submitted the same documents for that connection also.
When that was verified and cleared for subscription, why not this old number can be verified?
2) When my new address has to come into effect from 6th of August (Start of new billing cycle, which was given by TATADOCOMO Showroom), why your person has visted on 7th, why not before that?
3) Has he visited again even after two months?-NO
4) Has he called me , if he could not reach me?-NO
5) Did I get any SMS intimation for the failure of verification?-NO
This is the proof for their fraudulent action.

Please find the reply from reply from Customer Care:

> Date: Fri, 5 Oct 2012 15:59:26 +0530
> From: [protected]@tatadocomo.com
> To: [protected]@live.com
> Subject: RE: [protected] Services Discrepancy - ~~M10556504
>
> Dear Mr.Kumar,
>
> Thank you for writing to us.
>
> This is with reference to your email dated 04-10-12 regarding change of billing address concern for your Tata Docomo mobile number [protected].
>
> I sincerely regret for the inconvenience caused to you.
>
> As per your trail mail, i would like to inform you that your request for billing address has already been registered with the docket number[protected] on 02-08-12 and the same has been closed as the address verification is negative which is because your door is locked on[protected] @ 1.50 pm and no verifiaction has been done. Hence your address verification is marked as negative.
>
> I would like to inform you that in order to get the services unbarred you are requested to submit a fresh Customer Application Form & complete supporting documents at any TATA DOCOMO / INDICOM outlet or any nearest retailer shop. The services will be restored shortly after submission & verification of your complete documents.
>
> We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Saikarun D,
> TATA Docomo -Customer Service.
>
>
> -----Original Message-----
> From: [protected]@live.com
> Sent:[protected]:57:51.0
> To : [protected]@tatadocomo.com
> Cc: appellate.[protected]@tatadocomo.com
> Subject: RE: [protected] Services Discrepancy - ~~M10556504
> [Note: Please don't change the subject for internal tracking purpose and immediate action.
> _____________________________
>
>
>
>
>
>
> Dear Mr. Richard,
>
> This is once again an irresponsible reply received from TataDocomo. You have got a fraudulent feedback from your executive. Till now, no one has visited my home. My house is not in a remote place. It is on the main road. How many times will you cover up your mistakes/blunders?
>
> At last, I want that the documents provided to you may please be returned to me. I will prove legally that my home is on the main road and easily accessible. I came to know that you can not resolve the issue, even after 2 months of submission of documents. How can I expect that you can resolve this second issue, even the first issue was not resolved.
>
> Thank you for the response. I will meet you legally.
>
>
> K Ravi Kumar
> +91-[protected]
> [protected]@live.com
>
>
> > Date: Thu, 4 Oct 2012 10:56:40 +0530
> > From: [protected]@tatadocomo.com
> > To: [protected]@live.com
> > Subject: RE:[protected] Services Discrepancy - ~~M10544198
> >
> > Dear Mr. Kumar,
> >
> > Thank you for writing to us.
> >
> > This is with reference to your email dated 04-10-12 regarding change of billing address concern for your Tata Docomo mobile number [protected].
> >
> > I sincerely regret for the inconvenience caused to you.
> >
> > I would like to inform you that, your complaint regarding address change has already been registered on 10-09-12 with docket number[protected] and same has been closed due to our executive has visited your place he found that, your address is negative.
> >
> > I request you to revert us with any one of the below mentioned valid scan copy of address proof which will help us for further proceedings.
> >
> > Proof of Address: Voter card/Credit card statement (last 2 months)/Passport/Property Tax Receipt/Ration Card,Telephone/Electricity Bill (last 2 months).
> >
> > We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
> >
> > Assuring you of our best services at all times.
> >
> > Warm Regards,
> > T. Richard,
> >
> > Tata Docomo - Customer Service.