[Resolved] Tata Docomo — Wrong deduction of money for browsing internet | |
My name is Rizwan Sayyed, My Tata Docomo mobile no is [protected]. Today ( 25/7/2013 ) my balance of Rs 23 was deducted from main account for browsing internet. I have an active internet pack which had 5.60MB data left and also validity of it was left. But still today the amount of Rs 23 was deducted from my account for browsing 2723KB of data. I called up customer care and also did email to docomo care but they are unable to provide me proper answer for the deduction and nor they are providing my refund back. They mentioned it was for browsing 2723KB of data, whereas i had 5.60MB of data left. This is the second time i am facing such problem. And its not really tolerable. I request the authority to go through the matter and provide me my refund. Thanking you. Regards, Rizwan Sayyed Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Docomo — WRONG DEDUCTION
I HAD USED DOCOMO NET ON 13.5.10 AND I HAD ONLY USED FACE BOOK,GMAIL,ORKUT.NO PAY SITE AT BETWEEN 5.30 TO 6.30PM THEY HAD DEDUCTED 14.20 RUPEES FROM MY MAIN BALANCE.I HAD CALL CUSTOMER CARE AND ENQUIRED ABOUT IT THAT TIME THEY ONLY SAID THAT WE ARE UNABLE TO UPDATE YOU INFO SO CALL AFTER 3 HOURS I HAD CALL 5 TIMES A DAY BUT SAME REPLY.ON 17.5.10 WHILE USING NET THEY HAD DEDUCTED 18 RUPEES FROM MY BALANCE WHILE USING FACEBOOK NEAR ABOUT 10.30PM.THEY ARE UNABLE TO ANSWER TO HOW MY BALANCE IS DEDUCTING AND THEY ARE NOT REFUNDING MY BALANCE.SIR PLEASE HELP METata Docomo — Deduction in money
Please check huge amount of money deduction from my phone within 5 days. Either tell all details otherwise I will swithched off to this service.Tata Docomo — WRONG DEDUCTION
SIR,MY TATADOCOMO NUMBER IS [protected], ON 29 SEP 11 IN THE EVENING IT DEDUCTED TWO TIMES RS 49/- TOTAL RS 98/-
WHEN I COMPLAINED ABOUT IT CUSTOMER CARE SAID ITS MY FAULT BUT I WAS JUST USED NET AND DIDNT SEND ANY MSG TO ACTIVE ANY SERVICES BUT ITS DEDUCTED NOW THEY ARE NOT GIVING ANY RESPONSE AND NOT REFUNDING AND ALSO NOT ACCEPTING MY COMPLAIN... PLEASE DO NEED FULL.
THANKS,
KUNJ BIHARI HARSH
[protected]
Dear Mr.Sayyed,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Sayyed,
As per our discussion, we would like to inform you that as per your complaint, the deducted balance of Rs. 15/- have been credited back to your account as a good will vide docket number ABAL[protected].
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion, we would like to inform you that as per your complaint, the deducted balance of Rs. 15/- have been credited back to your account as a good will vide docket number ABAL[protected].
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
Tata Docomo — about browsing
I have been activated monthly internet mobile service on december first week Taata Docomo network.First one week it was working weel and thereafter it was disconnected.I have been contacted call centre persons so many times in last week and the response from them was not satisfactory.Still the problem is not solved and my internet package was being wasted.Please do needful as early as possible.