[Resolved]  TATA Indicom Mobile — Not giving cash memo while my mobile is under warranty and given to secvice center

Ref: -Complaint for wrongful activities of your one of Retailer situated at Tata Indicom, 570, Ratan Lal Nagar, Kanpur Nagar.
Dear Sir,
It is to inform you that the applicant/complainant purchased a HUAWEI C-2206 Mobile number bearing [protected] from 570, Ratan Lal Nagar, Kanpur Nagar at your authorized Tata Indicom Retail showroom last two months ago. My brother in law has purchased this Mobile along with all the accessories as a gift but without cash memo in original because the retailer said that cash memo shall be given to my brother in law in the evening and sends it to me at Allahabad saying that when I will come back again to Allahabad your cash memo shall be with us. In the meantime this mobile phone model no. HUAWEI C-2206 creates some problem like automatic switch off then I have decided to contact your authorized Tata Indicom service centre “Kripalu Electronic Agency” situated at Allahabad on 20th of June 2009. They demanded photo copy of original cash memo for repairing the aforesaid mobile which is fully covered with 12 months warranty. Then I requested to your Kanpur based Tata Indicom Retailer Mr. Saurabh for bringing original cash memo. He told me that “don’t worry, I am sending you scanned copy of your cash memo on your E-mail ID and you can produce it to your service centre.” I am very much obliged the conduct of Mr. Saurabh and told him to kindly send a scanned copy to Tata Indicom Service Center’ s Email ID also. I have sent two or three SMS regarding my email id and service center’s e-mail id to Mr. Saurabh and Mr. Gopal, the Tata Indicom Retailer based on 570, Ratanlal Nagar, Kanpur Nagar but since that day neither Mr. Saurabh sends a scanned copy to your Tata Indicom Service Center at Allahabad nor to me and when I went to take my mobile from your authorized service centre on 23rd of June 2009, they refused to return the same clarifying that no such type of mail has come. Consequently, from your service center’s office, I have made a several call to Mr. Saurabh and Mr. Gopal, the retailer of yours but Mr. Saurabh did not give any response till writing this complaint to you mean while Mr. Gopal received my phone and said that I will be send your cash memo through courier but till today no courier has also come. And further when I called to my brother in law for this matter he said that he is out of station and giving assurance to me that when he will come back in Kanpur, he shall sort out my problem.
Therefore, it is my humble request to you kindly; terminate your Tata Indicom Agency which is governed by Mr. Saurabh and Mr. Gopal who is very irresponsible and non reliable person of your agency and further send my original cash memo as soon as possible from your Retailer Tata Indicom, 570, Ratanlal Nagar, Kanpur Nagar at earliest.

Thanking You.
I am also sending details of my Mobile Hand Set as below:-


HUAWEI C- 2206, MEID A[protected]
Pesn: 80644B5B
S/N: PJ4CAA[protected]
Battery No. BAA8C30X B4842437

My E-mail: [protected]@yahoo.com


(Jai Deep Mishra)