[Resolved]  Tata Indicom (Tata Teleservices) — No recharge in spite of online deduction of Rs. 400

I am a customer of tata-indicom prepaid Customer since 2 years ( [protected]). Recently I had done online top-up ( e-recharge) of Rs. 200 on 8th July, 9th July on your website. It showed on the screen that both the transactions were failed. So, I tried again on 14th July and I was successful.

But when I got my bank statement, I was surprised to see that Rs. 600 ( 3 transactions of Rs. 200) were deducted from my account and was deposited/credited to Tata Indicom Account. When I communicated with the bank, I got following response.

( ...Kindly note that mobile recharge transaction of Rs. 400/- (200+200) has been processed successfully on July 08 and July 09, 2008 respectively and amount has been forwarded to the Tata Indicom. We request you to co-ordinate with the beneficiary)

I contacted the customer support division on toll free number from my mobile. Two times, they disconnected my call. I had filed the complaint twice on the website http://www.tataindicom.com. But nobody responded.

I also wrote to ...on August 29...
Ms.Paromita Banerjee,
Tata Teleservices (Maharashtra) Ltd., Al Aqmar Building, Behind Kala Niketan, Opp. Sancheti Hospital, Ganesh Khind Road, Shivaji Nagar, Pune-411005,
Fax:[protected]/[protected]
Mobile: [protected]

I am still waiting for my refund/recharge.