[Resolved]  Tata Indicom — Credential verification failed

Address:

Thiruvananthapuram, Kerala

Sir/Madam,

I have taken a connection from a Tata Retailer who's shop is situated very near to technopark. I have taken the connection make payment and submit all the documents. But, from last week onward they have bard my connection. They are saying that they did not receive the documents. My phone number is: [protected].

When Tata Indicom has done document verification I was surprised that they were telling the document i.e. Xerox of my passport that I have submitted at the time of taking the connection is not matching with my credential and I have asked them to refer the proper document. I told this six times.

I also informed TataIndicom about this, that time they told everything are fine and no need to worry. All documents are perfectly correct and updated in my tata profile.

But, from 24th October onward they block my connection and telling that my document verification has failed.

Here, my question is I am having two tata connection one is DOCOMO( kerala) another is tataindicom Chennai. The numbers are given below: [protected] and [protected]. I have submitted the same document for those connection and those are perfect.

Note: the DOCOMO connection I have taken after this connection.

Previously also I have raised the same complain and that time they has resolved that. But, this time again the same problem.

Please visits this: https://www.consumercomplaints.in/complaints/tata-indicom-trivandrum-thiruvanant...⇄

It is really unexpected that the "Customer Care Executives" are also showing very non-cooperative behavior.