[Resolved]  TATA Indicom Wimax Broadband — gruesome service (technical and billing, both)

Address:

Bangalore, Karnataka

Hello,

This mail contains detailed explanation to the issues I'm facing with Tata Indicom's service. Kindly be patient and read through the entire thing.

I am a tata WiMax broadband user since 13th Jan 2011.

I use it on a single system without the router. It's an Ethernet wired connection.

I have several complaints against it. Both technically and billing wise.


Billing Wise:
=========

1)
My connection got activated on 13th Jan. 2011 and while taking the connection I had paid the bill for
the first 4 months, in advance.

I had obviously assumed that the next bill won't come till 13th May. But I didn't know that according to
tata indicom billing cycle, my bill gets generated 21st of every month.

Then on 9th May, without any intimation, my connection was deactivated. I was not able to log in. But as this problem occurs a lot of times, I did not this it had got anything to do with bill. I thought it's just
another technical glitch.

Then I called customer care and came to know that some amount is pending to be paid. Before the end of the 4th month !! Bill was generated for the days between 13th and 21st Jan on prorate basis.

Anyway, I paid the amount immediately on 9th May itself.

But look at this for the customer experience. A person who has paid bill for 4 months in advance, his connection gets deactivated before the 4 months ends.

Moreover, I had taken 'work from home' on that day and was working on my company's project. I had to take a leave just because the internet connection was down.

2)
Now, about the second issue. And a major one. Please pay attention.

I got a call from billing department and also got an SMS, indicating me to pay the amount 1213.61 before
6th June 2011 "to enjoy continued services".

And guess what? The bill is for the month of May. Amount for which I have already paid on 13th January.
What is this bill for? I was expecting next bill on 21st June. Not before that for sure.

3)
Another big problem. While taking the connection, tata indicom manager, Mr. Surya Prakash as well as
the connection field man convinced me to pay the 4 months bill in advance. And when I asked what will I
get in return, I got the answer that if I pay 4 months bill in advance, I'll get 15 days of connection for
free.

That was the only reason, why I paid the bill in advance for 4 long months containing faulty and gruesome
service.


Technical Issues:
============

1)
In spite uninterrupted supply to the modem, the connection suddenly logs out and I have login again in
order to continue the internet access.

This makes the torrent downloading next to impossible. Every night, I start the download and wake up in
the morning to find out that it stopped at 2% while actually at 500 Kbps, the full movie would have been
downloaded.

No action has been taken in spite of numerous complaints.

2)
A lot of times, even after waiting for 10-15 minutes, the login page does not appear. After restarting
the modem 5 times also, it does not work. And when you call customer care at level 1 of assistance and
level 2 of technical assistance, they again make you restart the modem some more times.
Finally when you and the technical person who is assisting you gives up hope, it starts working without
doing anything.

3)
Speed is very rarely at 500 Kbps. It always comes around 350-400 Kbps. But in general, speed is not as
big an issue as the connectivity itself.




I hope this mail reached someone who read it in full and would understand the pains I have gone through.

I do not intend to pay anymore money for this filthy service. I wish to disconnect the connection with
immediate effect. Kindly consider this mail as an intimation to discontinue the services.


Please be informed that on asking for bill one more time, you'll convince me to go to consumer forum with all the evidences I have of horrible service along with the taped conversations that I have of my talking to the customer care executives.


And I'm not expecting a reply, but if you do, please reply, do not start it with the phrase "We sincerely
apologize for the inconvenience caused to you." Because, people want good, uninterrupted and transparent service. Not your apologies.


And I'll make sure to spread the word to my contacts that they should never ever opt for tata indicom
broadband.

I have copied the same content to customer.[protected]@tatatel.co.in

Tanmay
(A hugely dissatisfied customer)