TATA Indicom wimax — Refund not given

Hi, I had applied for tata indicom wimax on 12th march 2009 and it never worked from day one and they haven't given my cheque till date. And now the main tata communications office people are switching off my their phone if i call them please help me get my money.

Following is my detailed email to sanghmesh of tatacommunications office bangalore. Email id is sanghmesh.[protected]@tatacommunications.com

My email is
Hi Sangamesh,

I request you to terminate my TATA Wimax connection. I first decided to go for TATA Wimax as I thought TATA is much better than Reliance, I called up Hanumanth Reddy from Mr Ashutosh’s of National Games Village (NGV) office on 11th of march at 2pm. Hanumanth came to my house at 2:45pm and collected the cheque, I was happy for the promises made by Hanumanth at the time of payment that I would get the wimax connection by 7pm the same day and he told me how fast his service was and there are about 600 happy customers in Viveknagar alone. He also promised me to be at my place at the time of installation and at that time if I am not happy with the Internet he will give my cheque back and terminate the service. With this mouth watering offer I was happy to give him the cheque but I did not get the connection by 7pm so I kept calling Hanumanth and he was yet insuring me that the connection will be done by 8pm and finally he switched off his phone by 8pm and I was helpless as I knew he did it intentionally. Now I was really feeling cheated, next day I kept calling Hanumanth but he gave the phone to his friends and they told he went out all the time and I knew that he was again telling lies. Santosh called me up and came to my house and installed the connection then later checked the speed and it was showing a download speed of 5kbps which I have mentioned in the service letter given by Santosh of which original copy is with you. I even called Hanumanth in the presence of Santosh but then he never took the call and kept giving it to his friends, even Santosh is aware of Hanumanth’s ignorance. Then Santosh had to leave to some other place for installation so I let him go and he ensured me that I would get the speed after he left, which is again a fake promise. Now I used the internet and it was slow so I put it off and later in the evening it wasn’t working again. I called up customer care many times and you can check my complaint numbers in my id [protected]@vsnl.net and then no one came at first complaint, again I called up and after many days on 16th March Mr Ravi came and addressed my issue and replaced the whole system i.e Antenna and the modem which connects to my computer. Ravi also found out that I was getting a speed of 18kbps to 22kbps which is again really poor speed. Then I had no option left and went out to locate Ashutosh’s office at NGV and after searching for hours I got the office and told Ashutosh my problem and the promises made by Hanumanth who is now absconding and Ashutosh did not care for my problem and told me to stand out of his office and my problems are non of his concern and I should be contacting the customer care not him. I understand they are the sales office but I wanted to tell him the promises Hanumanth made and he and his boss cared less for my issue. They kept me waiting for 3hrs outside their office and later I felt they are cheating me and they care for their own commission and not my problem. I took Suresh’s number who is the team lead for sales in Ashutosh’s office and left from their. Next day again I went to Ashutosh’s office for help but the behaved really rude with me and wanted me to wait out and not come inside his office. I requested him to send a person to my house and check if the internet was working and Suresh (Team lead) visited my place and found out that internet was not working and spoke to Ashutosh from my house and I requested Ashutosh to cancel my service and I wont disturb him anymore but Ashutosh asked me for a last try from his side and he requested that he will send a person and fix my connection but I did not want the service anymore as I was humiliated at Ashutosh’s office by Ashutosh and lastly today I again went to his office with my mother and I am really ashamed to tell you how he spoke to my mother and me today and even Kalidas at his office both were making reasons to call the wood street office when we forced he approached me to scare me off and at that time my mother was there with me and he almost came to hit me. I have my exams next week and I haven’t studied anything since this Wimax issue. I wanted a good internet service from TATA but really I faced a very bad situation in front of my mother. I was helpless when Ashutosh approached on me, Sangamesh I really hope I get back my money and never I will think about TATA Wimax in my life. Typing such long emails is really not a joke I hope you understand my problem. I had all my dignity sitting back home, god knows why I met a cheap graded person like Ashutosh.

Other sales representative Mr Venkatesh also left the job at NGV office and he called me up today to ask about this issue and even he told me that he left the job because everyday some one or the other came and had this issue and few people got some guys to get their money back which I really don’t want to do. I can even go legally as my uncle is MA Saleem (DIG) but I don’t want to go as I have my exams and I don’t want this mess, I requested my mother not to tell this issue to my uncle and wait at least till my exams. I really don’t know how Ashutosh doesn’t have little respect to a woman, he even told her “you shut up we know our job” Tell me if someone told your mother like that will you keep quite? Or if some one asks your mother to stand out and not come in, wont you feel bad? I decided to get a internet connection on 11th but ended up writing a long email like this on 18th its really hard to believe. This bitter experience I will never forget in my life, I suggest if you are giving a vendor service to some organization see that they have a strong background and they don’t hire people like Hanumanth reddy for sales. Concentrate on quality service not the quantity as these things run on a word of mouth and I would never suggest anyone to go for this service, its rather good to stay without an internet connection than going in for humiliation of family.
Please look into this matter very seriously and I don’t need to tell you what has to be done.

And Mr Sangamesh thank you for your support, I really felt good when I spoke to you today because I always spoke to people from Ashutosh’s office where I felt cheated, I even wrote to Priya today and she also addressed my problem very well. Thanks to you both.

Regards

Nahid Saleem
Ph: [protected]