[Resolved] Tata Photon Data Card — tataphoton data card not working company not ready to replace as 2 months it stop working | |||
company not ready to repalce thedata card after lots of complaint here & they they are ready to give old datacard how can i take old data card ----- Original Message ----- From: sid To: Apex Desk TTML Cc: [protected]@tatatel.co.in ; cs.[protected]@tatatel.co.in ; listen.[protected]@tatadocomo.com ; nodal.[protected]@tatadocomo.com ; appellate.[protected]@tatadocomo.com ; MDDesk.[protected]@tatatel.co.in ; MDDesk.[protected]@tatatel.co.in ; deepak.[protected]@tatatel.co.in ; Srinath.[protected]@tatatel.co.in Sent: Saturday, December 24, 2011 6:24 PM Subject: Re: a/c no.[protected] hello why u dont understand just think i[censored]r mobilke stop working in 2 months will u accepts nokia 1100 worth rs 500/- mobile agaisnt your blackberry phone . you will ask service centre to repair if they fail you will ask him to replace the handset in below case what your company have done you have taken the service of huawei data card so customer need to take help of tata i cannot accepts the 3 class old device as my device is 2 months old & stop working i need new one i have already spoken to CNBC aginst same & will see to it that this matter come to media new channel as Madhuri Gholap @ tata nodal officer is over smart she is telling us that accepts what you get will u take nokia mobile against blackberry same i cannot take any non sense old brand against by ec152 huawei data card kindly replace with new one i[censored] cannot help then wait & see what a customer can do regards siddharth cc: send to MD & president of tata deepak.[protected]@tatatel.co.in <deepak.[protected]@tatatel.co.in>; Srinath.[protected]@tatatel.co.in <Srinath.[protected]@tatatel.co.in> hope atleast they understand the issue ----- Original Message ----- From: Apex Desk TTML To: Sent: Saturday, December 24, 2011 5:45 PM Subject: RE: a/c no.[protected] Dear Mr. Siddharth, Greetings for the day!! As per your discussion with Madhuri Gholap we understand that your device is faulty hence we shall replace your device with the refurbish one. We request you to us the confirmation mail to go ahead with replacement of the same and activate the connection based on necessary documents submission. Regards, Nikhil Jolly Customer Interface Group Escalation Desk Tata Docomo From: sid Sent: Saturday, December 24, 2011 2:17 AM To: Apex Desk TTML Subject: Re: a/c no.[protected] hello today as i have work with sale tax dept at mazgaon i have visted your byculla shop were mr mohisin kept me 2 hrs waited , after that they are giving me a old second hand device were in sept 2011 i paid for new device which was of huewei so how can now accepts old 3 class device miss Madhuri Gholap at mumbai nodal is acting smart like tata company is her father she is telling me over phone ok when i said i have complaint to sale tax dept that your company have not issue me a sale bill for device plus a walky i purcahse already case is with consumer court & i have already also inform same to sale tax dept of india . as i have paid for brand new device & it stop working i need a brand new device non just wait & watch how these sale tax dept & conusnmer court teach your company a lesson. one more think now i will not visit any tvh shop as i visted 2 time & this time i have said byculla shop to give in written that they have attended me same he have given me kindly replace same same as i am taking this matter to news paper too because your tataindicom miss Madhuri Gholap is telling take it what u get, she think i am a beggar like her i have a toilet clearner so ask her to keep her experience with her . dont think customers are fool also one more thing i would share you all warranty is given by huawei so they is no question of giving me a second hand replacement as huawei will change free of cost but as tata dongle is base on esn the tata company have contract with huawei that all warranty case tataindicom .docomo will help so when i viisted the dadar huawei service centre they ask me to visit tata galley , this show that tata have come with such system that customer should be mentally harrest with all these beside this your nodal office lady is saying take what i am getting i am not begger i paid for new dongle 2 months back now if its stop u can send same to huawei ware house & get it replace they will never give old or second hand device/dongle regards siddharth ----- Original Message ----- From: Apex Desk TTML To: Sent: Friday, December 16, 2011 5:49 PM Subject: FW: a/c no.[protected] Dear Mr. Siddharth, As per our discussion, we are working on the issue and will update you soon. We really apologize for the agony from which you have gone through. Regards, Nikhil Jolly Customer Interface Group Escalation Desk Tata Docomo From: sid Sent: Friday, December 16, 2011 3:32 PM To: Apex Desk TTML Subject: Re: a/c no.[protected] hello case aleady file at DEPARTMENT OF CONSUMER AFFAIRS (Ministry of Consumer Affairs, Public Distribution, Govt. of India) case id 33591/4/2011 ----- Original Message ----- From: siddharth To: Apex Desk TTML Sent: Friday, December 16, 2011 1:26 PM Subject: Re: a/c no.[protected] hello i visited today byculla tvh shop they refuse to help as they ask me to vist service centre i said i have already done that the service centre people said me that tata only replace for any issue for data card kindly note i have file a case against tata at consumer forum kindly reply to notice when u get same . also ask your aware house DRIVE INDIA to change the data card with new one regards siddharth ----- Original Message ----- From: Sid To: Apex Desk TTML Sent: Thursday, December 15, 2011 11:01 AM Subject: Re: a/c no.[protected] hello as ur team fail to help i am filling a case against mental harresment at consumer fourm ., also i am senidng the complaint to sale tax dept as while sending below data card your company fail to issue me a invoice so its a cheating with sale tax dept of india regards siddharth Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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With this I would like to bring in your kind notice that your delhi inbound executives, supervisor’s and Floor mangers are going to ruining your company image very soon
Issue- iam your corporate customer who’s using your tata photon+ services from last couple of years and whenever I called up to your customer care dept. those executives or mangers are not at all supportive even they don’t know how to talk and retain the customers even they don’t know about the process flow or company hierarchy recent incident today I called up to customer care with the problem of slow speed the executive who took my call he was yoning on the call and not understand my issue when I asked him that do I get any resolution he straight away said we raised a complaint and forwarding to the relevant dept. you got a call from our technical end tomorrow today is Sunday and our technical dept is on off when I asked him can you please transfer my call to any superior he said sorry sir I can’t when I force him to do he transferred my call to Mr.Athar he is Floor supervisor in the inbound process even Mr .Athar is not at all supportive he highlight the same thing again that on Sunday we are closed only me and my team is working on Sunday if these types of guys don’t know how to fulfill the customer requirement and don’t have any adequate to talk then I don’t thing they deserve to be a floor supervisor or executive in your company they should learn about the company process flow afterwards they should be on floor Mr.Gulati iam highlighting these thing because iam also in the same Field and took your connections in BULK by the name of jade services I think we should surrender all the connection and contact some other company and I want you to take some serious action on the same so that these types of issue won’t arise in future
Tata No- [protected]
Name- Gulshan
Contact No- [protected]