[Resolved] Tata Photon Plus — UNWILLING TO CHANGE DEFECTIVE SET FREELY IN WARRANTY | |||
MY NAME IS RAKESH CHANDRAN ([protected], [protected]@yahoo.in) AND PRESENTLY EMPLOYED IN INDIAN AIR FORCE. I BOUGHT A NEW TATA PHOTON PLUS HUEWAI BROADBAND SET ON 13 NOV 2010 FROM DRIVETECH ENTERPRISES,SECTOR-8,CHANDIGARH UNDER A OFFER FROM SAMSUNG (AS I BOUGHT A NEW SAMSUNG LAPTOP RV508). FROM THE DAY ONE OF MY PURCHASE IT WAS GIVING A NET SPEED OF 2 TO 10 kbps ONLY. 1. IN BETWEEN MY CONNECTOR OF SET GOT BENT DURING CONNECTING TO MY LAPTOP. THIS WAS REPAIRED BY TATA AUTH SERVICE CENTRE (RAI & SONS, SECTOR-47A,CHD) ON PAYMENT OF Rs.450/-. THIS WAS PAID SERVICE GIVEN TO ME ON MY ENQUIRY TO THEM ABOUT WARRENTY CLAIM REPAIR OF FREE SERVICE. THEY TOLD THAT BILL FOR SAME WILL BE GIVEN WITH 10% MORE CHARGE. THEY TOLD TO SAVE MONEY BY NOT ASKING BILL AND ENSURED ME THAT FURTHER PROBLEMS WILL BE RESOLVED TO MY SET BY AGAIN COMING TO THEM AS THEY HAVE OPENED THE SET AND REPAIRED IT. 2. LATER AFTER PHYSICAL REPAIR, I COMPLAINED ABOUT THE SLOW NET SPEED NEARLY AFTER 3 WEEKS OF OBSERVATION FROM THE PURCHASE OF SET, TO TATA CUST CARE AND SERVICE CENTRES ENGINEERS(MR.AMANDEEP). THE SAME SERVICE ENGINEER COME TO MY HOME AND CHECKED MY SET AND FOUND THE SAME PROBLEM OF LOW SPEED. I GOT THE INSTRUCTION FROM HIM AND LATER FROM CUST CARE TO VISIT THEIR AUTH SERVICE CENTRE (RAI & SONS, SECTOR-47C, CHANDIGARH) AND GET IT CHECKED AND REPAIRED OR REPLACED AS NECESSARY. 3. NOW, THE SECOND TIME WHEN I VISITED RAI & SONS FOR FAULT DIAGONSIS, THEY ALSO VERIFIED IT AS DEFECTIVE PIECE OF EQPT BUT RELUCTANT TO CHANGE IT FROM THEIR CENTRE. I RAISED COMPLAINT ON MOBILE AND ONLINE ALSO FOR MY DEFECTIVE SET AND FOR WHICH THE CUST CARE INSTRUCTED ME TO GO TO RAI & SONS AGAIN AND GET IT REPLACED. NOW THE THIRD TIME I WENT TO RAI & SONS. BUT THIS TIME THEY DIDN'T BOTHER TO ENTERTAIN MY GRIEVIENCES AND TOLD ME TO CALL AND CONNECT THE MANAGER OF RAI & SONS TO THE CUST CARE WHO HAS TOLS ME TO COME TO THEM FOR REPLACEMENT. THEY SPOKE TO ME IN RUDE MANNER. THEY TOLD THAT IF I BELIEVE THEM THEN ITS OK OTHERWISE THEY ARE NOT FOR ANY PURPOSE FOR MY GRIEVIENCES. 4. NOW THE TATA CUST CARE IS ALSO TELLING ME THAT I HAVE TO PAY RS.1750 AND GET A NEW ONE OF SET. WHAT ABOUT MY WARRENTY (WHICH THE RAI & SONS AND CUST CARE IS TELLING IS NULL AND VOID, BECAUSE OF MY REPAIR DONE EARLIER). 5. IT IS NOW HARDLY 2 MONTHS OLD AND I AM HELPLESS FOR MY SET'S FAULT. TATA AND SERVICE CENTRES BOTH HAVE MISGUIDED AND RUTHLESS TO MY COMPLAINTS, GRIEVIENCES AND FAULTS. MY PHOTON PLUS NO. IS [protected] AND SET SL NO. IS A000001A297A3D. MY LAST COMPLAINT TO TATA PHOTO CUST CARE DOCKET NO. WAS 230989 DATED 03 JAN 11 AND[protected] DATED 05 JAN 11. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
please see this problem was real it was my complaint at forum https://www.consumercomplaints.in/complaints/tata-photon-plus-jammu-and-kashmir-...⇄
Reply
Cheatedby TataPhoton
Dear All,
Please go through the mail below before buyng TATA Photon Plus.
Latest update : After posting this mail to Tata indicom customer care, I got a reply saying that if I pay 1500 and buy a new device I will be able to use Tata photon internet. So they mean that everytime you switch location, you dump your device and buy a new one so those at Tata indicom will get their monthly pay.
Even though I am the owner of the useless device, I am unable to use it because of the in TATA indicomm.
This is regarding the series of issues I am facing with my TATA photon plus usb device.
I bought a Photon Plus device last year, from a TATA dealer at Powai, Mumbai. I gave my local Mumbai address (Mahakali Caves, Andheri, Mumbai ) and obtained a postpaid connection. The postpaid account number is[protected]. The TATA indicom person came to the address specified above, and installed the device on my laptop . After using the postpaid connection for about two months, I applied for converting my postpaid connection to prepaid connection at TATA indicom showroom at Sakinaka, Mumbai. I went to Sakinaka office continously for about three months, and then got my postpaid connection converted to prepaid . The prepaid number is [protected].
Till December, I was using the prepaid connection, after which I got transferred to Chennai, TamilNadu. After that when I tried to access my device in Chennai, I got an error that my account was blocked. So, I called up the Customercare and they said that an address verification was held in Mumbai at January, and since I was not at Mumbai at that point of time, my device was blocked.
So, I applied for a fresh prepaid connection at TamilNadu, and tried to activate the device. But again, when I tried to activate using the new number, I received the message that my device is blocked. So I went to the dealer at Chennai, and told him the problem. He checked with TATA authorities and said that the Mumbai number is still in my device and it needs to be removed from my device in order for me to use the device again. So, when I tried to contact customer care to remove the Mumbai number from my device, I got the most surprising answer from the Customer care executive . He said that the number [protected] was registered to some other person (it was a male) in Mumbai.
It was a shock to me to know that the prepaid number which I had been using for about 3 months was actually registered in the name of some other person. Finally the customer care guy said that it is impossible for me to use the device again, as the number can be removed only if the person to whom the number is registered to, applies to disconnect the number.
My wonder is how come people at TATA indicom showroom at Sakinaka gave me a prepaid number that was already registered in some other person's name. They had given a connection in the name of some non-existent person, and finally say that the device is blocked because I was not at that address. How can I apply to deactivate the connection if the connection itself was provided in some other person's name. If I had given wrong address, how could the TATA indicomm person come to that address and installed the device on my laptop?? This is really irritating. Because of the mistake done by some stupid officials at Sakinaka office, I am unable to use the device that I bought for about Rs. 1800.
I have enough proof to show that I am the original owner of the device and that I was using the postpaid and prepaid connections from my laptop.
I have provided the device details below :
ME ID : A000001A9E76B3
S. No. : U09MAB[protected]
I bought the device using TATA employees discount. I had provided my ID card for ID proof. I have used my HDFC account to pay bills for my postpaid account, and to recharge the prepaid account.
Since I am the original owner of the device, I feel I deserve the right to use the device. Just because some careless registered my connection in someone else's name, I cant be made to suffer for his carelessness. I can provide enough proof to claim the ownership. And that being said, I request you to act hastily so that I could be able to use the device within a week.
I am getting frustrated day by day for wasting my money on a useless device. Its been six months since I came to Chennai, and I am unable to check mails or connect to internet just because I bought an useless device. I request you to take the necessary action immediately, as I cannot waste my time further on this useless device. If my complaint is not resolved in a week, I have no other option than to dump this device and opt for some other network provider who provide good customer service, and most importantly, who dont cheat customers . I also inform you that if I cant use this device, I want a full refund of my money, failing which I may be forced to take legal actions against you for all the distress and mental agony that I have been through so far.
Hoping this issue will be resolved soon.
Dear All,
Please go through the mail below before buyng TATA Photon Plus.
Latest update : After posting this mail to Tata indicom customer care, I got a reply saying that if I pay 1500 and buy a new device I will be able to use Tata photon internet. So they mean that everytime you switch location, you dump your device and buy a new one so those at Tata indicom will get their monthly pay.
Even though I am the owner of the useless device, I am unable to use it because of the in TATA indicomm.
This is regarding the series of issues I am facing with my TATA photon plus usb device.
I bought a Photon Plus device last year, from a TATA dealer at Powai, Mumbai. I gave my local Mumbai address (Mahakali Caves, Andheri, Mumbai ) and obtained a postpaid connection. The postpaid account number is[protected]. The TATA indicom person came to the address specified above, and installed the device on my laptop . After using the postpaid connection for about two months, I applied for converting my postpaid connection to prepaid connection at TATA indicom showroom at Sakinaka, Mumbai. I went to Sakinaka office continously for about three months, and then got my postpaid connection converted to prepaid . The prepaid number is [protected].
Till December, I was using the prepaid connection, after which I got transferred to Chennai, TamilNadu. After that when I tried to access my device in Chennai, I got an error that my account was blocked. So, I called up the Customercare and they said that an address verification was held in Mumbai at January, and since I was not at Mumbai at that point of time, my device was blocked.
So, I applied for a fresh prepaid connection at TamilNadu, and tried to activate the device. But again, when I tried to activate using the new number, I received the message that my device is blocked. So I went to the dealer at Chennai, and told him the problem. He checked with TATA authorities and said that the Mumbai number is still in my device and it needs to be removed from my device in order for me to use the device again. So, when I tried to contact customer care to remove the Mumbai number from my device, I got the most surprising answer from the Customer care executive . He said that the number [protected] was registered to some other person (it was a male) in Mumbai.
It was a shock to me to know that the prepaid number which I had been using for about 3 months was actually registered in the name of some other person. Finally the customer care guy said that it is impossible for me to use the device again, as the number can be removed only if the person to whom the number is registered to, applies to disconnect the number.
My wonder is how come people at TATA indicom showroom at Sakinaka gave me a prepaid number that was already registered in some other person's name. They had given a connection in the name of some non-existent person, and finally say that the device is blocked because I was not at that address. How can I apply to deactivate the connection if the connection itself was provided in some other person's name. If I had given wrong address, how could the TATA indicomm person come to that address and installed the device on my laptop?? This is really irritating. Because of the mistake done by some stupid officials at Sakinaka office, I am unable to use the device that I bought for about Rs. 1800.
I have enough proof to show that I am the original owner of the device and that I was using the postpaid and prepaid connections from my laptop.
I have provided the device details below :
ME ID : A000001A9E76B3
S. No. : U09MAB[protected]
I bought the device using TATA employees discount. I had provided my ID card for ID proof. I have used my HDFC account to pay bills for my postpaid account, and to recharge the prepaid account.
Since I am the original owner of the device, I feel I deserve the right to use the device. Just because some careless registered my connection in someone else's name, I cant be made to suffer for his carelessness. I can provide enough proof to claim the ownership. And that being said, I request you to act hastily so that I could be able to use the device within a week.
I am getting frustrated day by day for wasting my money on a useless device. Its been six months since I came to Chennai, and I am unable to check mails or connect to internet just because I bought an useless device. I request you to take the necessary action immediately, as I cannot waste my time further on this useless device. If my complaint is not resolved in a week, I have no other option than to dump this device and opt for some other network provider who provide good customer service, and most importantly, who dont cheat customers . I also inform you that if I cant use this device, I want a full refund of my money, failing which I may be forced to take legal actions against you for all the distress and mental agony that I have been through so far.
Hoping this issue will be resolved soon.
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