[Resolved]  Tata Photon Plus — Fraud Offers given by Tata sales person for the selling of their product and no help from support team

Address:

Mumbai City, Maharashtra

Dear Sir, I had purchased Tata Photon plus from one of tata photon sales person ; for a consideration of Rs-1800/- paid in cash The following is my complaint:- 1) I recently brought tata photon plus having no. [protected] which is working. my complain is something else actually i had received an offer through call from one of tata sales person, the offer was that if i buy photon connection before 14th oct then i would get jabong vouchers of Rs. 650/-. also the price of Rs 1800 is refundable after 6 months, also my monthly plan will of Rs. 350/- instead of Rs 450/- for 2Gb data. i also have the email stating this offers with me send to me by the sales person email address [protected]@gmail.com. and the mobile number of the sales person from which i had received the call is [protected]. But still, After the activation till date i have not received any jabong vouchers so i tried the phone number of their sales person but it seems he had disconnected the number, I am unable to contact him since 11th Oct 2013. i receive a wrong number notification while trying to contact him. So i called up the tata customer service center. tata support executive said that there is no such offers and he/she dont know anything about it. they also said that they do not know anything about the email address [protected]@gmail.com it is not their concern. My photon plus connection is working so they must have got my details from their sales executive, also i checked tata’s website they have my correct details. From whom and where did they get my details? It seems they got my details from their sales executive. i asked support team about the details of their sales person from whom they got my details and connection. but they are not willing to provide me with the same, nor they are taking any further actions against him. the sales person said his name was Raju, but in truecaller app i found his name was Riyaz Malik i dont know how many people he must have cheated. It seems I have been cheated by tata’s sales person with fraud offers. I have reported the above matter to them several times to their customer support number [protected], my complaint no are ref no[protected] dated[protected] also on dated[protected] but despite all my pleadings they have not taken any action against their sales person nor gave me any compensation 2) I had registered the same complaint to their customer support team again on today 16th oct 2013 complaint no[protected], after few hours I received just two miss calls from Tata photon Ahmedabad number [protected]. Call was disconnected within one or two rings before even I could receive the call (I came to know about the details of caller through truecaller app on my phone), later just few minutes after the second miscall I received message notification stating that my complaint is resolved. This is really cheating customers i just want my money back Rs 1800/- Amitkumar Gupta [protected] amitkumar.[protected]@hotmail.com ENCLOSURE- email received from tata/s sales person id [protected]@gmail.com Hi sir, I[censored] buy before oct14, there is a great offer for u. There is a free online purchase of Rs.650 in jabong.com. After activation the code will be sent to your mobile using that code u can purchase in jabong..com. Hardware (Datachord Free)... TATA PHOTON PLUS: Deposit: Rs.1800(REFUNDABLE) After 6 months your deposit amount is refundable. Go to gallery& get your deposited amount. download speed : 4.1 mbps Unimited plan: Rs.950 6GB unlimited I[censored] have company personal id, Rs.300 discount. You have to pay only Rs. 650. Rs.1200 11GB unimited Rs.1500 15GB unlimited Limited plan: Rs.650 3GB Rs.350 2GB TATA PHOTON MAX: Deposit Amount: Rs.2999(REFUNDABLE) After 6 months your deposit amount is refundable. Go to gallery& get your deposited amount. Download speed: 7.1 mbps Unlimited plan: Rs.950 6GB unlimited Rs.750 4GB unlimited Thank you sir.Have a nice day!!!