[Resolved] Tata Photon Plus — slow speed | |||
My name is shirish dongre ,I have tata photon plus connection ,my photon number is [protected],MEID:A000002E137705,PESN:80FA91C9,S/N:A4G9MB[protected] are the details of my photon plus connection, as this is broadband connection (3.1 MBPS) tell me at the time of purchase this connection, but when I have operated, it has too much slow speed, sometimes it was too slow slow, thus regarding this I had 3 times complaints to customer care of Tata photon vide complaint no[protected],[protected])[protected] along with this many a times I have contact to centre regarding slow speed but as on date I have not get speed that much they have told me at the time of purchase ,thus as on date the speed of Tata photon plus is very very slow, also I am regularly paying the bill of Tata photon plus monthly, also 2 times technician came to my home regarding resolving the speed of photon please but both times the problem not get resolved ,hence it is very kind request you to please look after this matter to give me proper service as they (Tata photon plus company) have fail all the times to resolve the problem of slow speed SHIRISH RAMDAS DONGRE TATA PHOTON NO: [protected] NAGPUR(MAHARASHTRA) [protected]@yahoo.com [protected]@gmail.com [protected] Date :-18/12/2011 Download speed:0.25 MBPS Upload speed:0.38 MBPS Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 30 Comments | |||
Comments
Hello all,
I am using TATA PHOTON plus in a high speed network area of cochin. Device speed according to their AD is 3 MBps and I expected around 200 KBps. But I am getting only 35 or 40 Kbps maximum download speed.
I tried calling customer care more than 20 times and no use. Customer support engineers are not PROFESSIONAL and IGNORANT. After making some calls, they told me to clear my browser cache and cookies for increasing the download speed, what a silly and pity answer !!! After 5 or 6 calls, they told that they can't contact me via my cell phone. But my phone was ON for all the day, after 10 or so, calls, one guy came to my place and acted that he is doing something and after that told me that issue fixed and you'll get speed. I asked how, then he told they are going to re route the network within one day . but nothing happened. after 15 calls, they told that they are going to provide an external antenna for me and after 20 calls nothing happened yet. LOST PATIENCE.
NOW GOING TO CANCEL THE CONNECTION. THIS IS THE WORST INTERNET DEVICE I EVER SEEN. TATA PHOTON PLUS. ULTRA WORST.
I am using TATA PHOTON plus in a high speed network area of cochin. Device speed according to their AD is 3 MBps and I expected around 200 KBps. But I am getting only 35 or 40 Kbps maximum download speed.
I tried calling customer care more than 20 times and no use. Customer support engineers are not PROFESSIONAL and IGNORANT. After making some calls, they told me to clear my browser cache and cookies for increasing the download speed, what a silly and pity answer !!! After 5 or 6 calls, they told that they can't contact me via my cell phone. But my phone was ON for all the day, after 10 or so, calls, one guy came to my place and acted that he is doing something and after that told me that issue fixed and you'll get speed. I asked how, then he told they are going to re route the network within one day . but nothing happened. after 15 calls, they told that they are going to provide an external antenna for me and after 20 calls nothing happened yet. LOST PATIENCE.
NOW GOING TO CANCEL THE CONNECTION. THIS IS THE WORST INTERNET DEVICE I EVER SEEN. TATA PHOTON PLUS. ULTRA WORST.
i purchaced the photon device and they said me that speed very good and i am also verified at there office speed is about 120kbps i recharged 850 as promised of giving a speed be available at a speed o[censored]p to 3.1 Mbps (Downlink) or 1.8(Uplink) up to 2gb
Beyond the Free/Bundled Usage, the user gets Unlimited Usage at speeds up to 64 Kbps
so my complaint is i am geeting speed around 10 to 15 kbps this is very slow since i am recharging Unlimited Recharge Vouchers
for 2months i am geeting this speed only so resolve this and i have given complaint previous month also my photon no is [protected] so i am requsting consumercomplaints to please resolve this issue
Beyond the Free/Bundled Usage, the user gets Unlimited Usage at speeds up to 64 Kbps
so my complaint is i am geeting speed around 10 to 15 kbps this is very slow since i am recharging Unlimited Recharge Vouchers
for 2months i am geeting this speed only so resolve this and i have given complaint previous month also my photon no is [protected] so i am requsting consumercomplaints to please resolve this issue
when this tata photon plus product was sold to me,at that time many big big promises were done to me regarding its services and maintainence.But unfortunately at that time i ended up buying it ,and now feeling depressed actually.Its speed is so much slow.according to the prices you are taking.I hope u must help out this problem or else i would go to the higher authorities.hope the best from you.
Hi, I have been using tata photon plus 3.1 mbps speed( claimed).. At night i find it difficult to open even wikipedia! Calling tata photon customer care is utter waste of time.
My contact no. [protected]
My contact no. [protected]
I Agree with u I have olso same Problem...
no one interested to solve it & closing the complain w/o solving it
hey man, is it the speed u get in torrent downloads coz even i get the same speed : max : 10kbps while downloading torrent files.
They are shaping the traffic for torrent softwares. It is a common practise to put a cap on p2p softwares in the Western countries.But atleast they admit that they do it, but here in india, these guys clandestinely put a cap on unlimited plans.
lets get together and kick their !
trust me we will win!
All we have to do is get in touch with as many people as possible here who are victims.
call me: sachin: [protected](bangalore)
please share your contact number and ur location here.
They are shaping the traffic for torrent softwares. It is a common practise to put a cap on p2p softwares in the Western countries.But atleast they admit that they do it, but here in india, these guys clandestinely put a cap on unlimited plans.
lets get together and kick their !
trust me we will win!
All we have to do is get in touch with as many people as possible here who are victims.
call me: sachin: [protected](bangalore)
please share your contact number and ur location here.
I have been using TATA PHOTON PLUS for last 6-7 months, I was getting a normal downloading as well as surfing speed but since last 2 months the speed has decreased a lot. Now I usually get 10-15 kbps downloading speed even it takes 1-2 minutes to open normal websites like facebook and orkut.
I am really dissatisfied with this speed and cant take it anymore.....
If anyone has any idea to increase the speed then please do tell me......
I am really dissatisfied with this speed and cant take it anymore.....
If anyone has any idea to increase the speed then please do tell me......
i also agree with u coz after a initial cap it speed should be slow down
please discontinue tata photon + as they have cheated users, they will block speed in utorrent as i have written proof of their email which i am enclosing below . please discontinue their connection as i have disconnected in the month of may 2011
r.jaiswal
mail from tata enclosed below
"[protected]Monday, April 25, 2011 1:00 PMFrom: "Apex Desk E" <MDDesk.[protected]@tatatel.co.in>Add sender to ContactsTo: [protected]@yahoo.comDear Mr. Jaiswal,
Greetings! We would like to thank you once again for sharing your feedback.
We would like to inform you that the speed is restricted to 1x speed (upto 155 Kbps) for all the sites which allow you to download copyright protected contents, however for all the other sites you will get 3X ie Photon Plus speeds.
Do contact us for any further assistance. It was a pleasure interacting with you.
Regards,
Meenal Iyer
From the Desk of Sunil Batra
President Operations
Tata Teleservices
r.jaiswal
mail from tata enclosed below
"[protected]Monday, April 25, 2011 1:00 PMFrom: "Apex Desk E" <MDDesk.[protected]@tatatel.co.in>Add sender to ContactsTo: [protected]@yahoo.comDear Mr. Jaiswal,
Greetings! We would like to thank you once again for sharing your feedback.
We would like to inform you that the speed is restricted to 1x speed (upto 155 Kbps) for all the sites which allow you to download copyright protected contents, however for all the other sites you will get 3X ie Photon Plus speeds.
Do contact us for any further assistance. It was a pleasure interacting with you.
Regards,
Meenal Iyer
From the Desk of Sunil Batra
President Operations
Tata Teleservices
My Tata Photon+ no is [protected]
name - madhu
Address - 19 / 225 , Sundaram Khand , Vasundhra , Ghaziabad
My phone no - [protected]
I have taken 5 gb unlimited plan ..but the speed i am getting till 5 gb is ok but after 5 gb speed is aaround 15-20 kb/ps .
Not only that 5 gb usage also finnishes fast .....around in 10 days .. without proper usage...........
name - madhu
Address - 19 / 225 , Sundaram Khand , Vasundhra , Ghaziabad
My phone no - [protected]
I have taken 5 gb unlimited plan ..but the speed i am getting till 5 gb is ok but after 5 gb speed is aaround 15-20 kb/ps .
Not only that 5 gb usage also finnishes fast .....around in 10 days .. without proper usage...........
My Photon No - [protected]
Name - Madhu Baliyan
Phone - [protected]
Address - 19/225 , Sundaram Khand , Vasundhra , Ghaziabad 201012
I have taken 5 GB unlimited plan .
The Speed provided till 5 GB is only satistfactory . Its not Good .
But the speed provided after 5 GB is horrible . Promised speed is till 155 KBPS .
But delivered speed is 15 KBPS .
Even the speed before 5 GB is around 100 KBPS , but promised speed is between 200-600 KBPS.
So i request you to take strict action against the company .
Name - Madhu Baliyan
Phone - [protected]
Address - 19/225 , Sundaram Khand , Vasundhra , Ghaziabad 201012
I have taken 5 GB unlimited plan .
The Speed provided till 5 GB is only satistfactory . Its not Good .
But the speed provided after 5 GB is horrible . Promised speed is till 155 KBPS .
But delivered speed is 15 KBPS .
Even the speed before 5 GB is around 100 KBPS , but promised speed is between 200-600 KBPS.
So i request you to take strict action against the company .
photon plus — decrease speed
I am the user of photon plus? at starting they told the speed will 3.1 mbps for unlimited usage for 700 but they have decreased speed and its up to 80-120 kbps ? how should i use it? they have cheated me I am unsatisfied with this product, please make some action
My photon no is -[protected]
Name - madhu Baliyan
Cantact no [protected]
Iam using tata photon from last 2 months , Since then i am facing th problem of slow speed .
I have taken 5 Gb unlimited plan .
i am getting very slow speed , earlier also i have given given a complain and they promise me to send a technician at my home but till now they have not send any technician .
Also i don't want to contniue with this service and want a compensation .
Thank you ....
Name - madhu Baliyan
Cantact no [protected]
Iam using tata photon from last 2 months , Since then i am facing th problem of slow speed .
I have taken 5 Gb unlimited plan .
i am getting very slow speed , earlier also i have given given a complain and they promise me to send a technician at my home but till now they have not send any technician .
Also i don't want to contniue with this service and want a compensation .
Thank you ....
My Tata photon no is - [protected]
my contact no is [protected]
i m facing problem of slow speed in night..
please look in to the matter.
thank you ...
my contact no is [protected]
i m facing problem of slow speed in night..
please look in to the matter.
thank you ...
Dear sir,
I have purchased a tata photon plus from your SAKET PVR outlet. First there were problems in documentation for no fault of mine, but it subsequently got resolved.
Now there is the problem of very slow speed of operation. Sometimes I have to wait for 5 minutes for a window to open. This is not what u promised when u sold me the product. I was told a gr8 deal about TATA code of ethics but it doesn't seem so now.
Pl resolve this issue forthwith. For ur info I use GOOGLE CHROME for browsing.
my email id is [protected]@gmail.com
vishwas
I have purchased a tata photon plus from your SAKET PVR outlet. First there were problems in documentation for no fault of mine, but it subsequently got resolved.
Now there is the problem of very slow speed of operation. Sometimes I have to wait for 5 minutes for a window to open. This is not what u promised when u sold me the product. I was told a gr8 deal about TATA code of ethics but it doesn't seem so now.
Pl resolve this issue forthwith. For ur info I use GOOGLE CHROME for browsing.
my email id is [protected]@gmail.com
vishwas
i got call from tata photon coutomer care now waiting for further action
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1010
Pending
0
Resolved
540
2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
Tata photon plus. — Slow speed
Hi my name is shahid.i am from srinagar.i am using tata photon plus for the last two months.i have 2 gb plan initially.well the problem is with downloading.whenever i wanna download anything it will start to download for sometime and later it stop.even though the signal is around 100% but still the problem exits,it means i am getting slow speed.well i complained about it and they said will do it soon.i have been waiting for this thing to solve for about three weeks,still nothing has been done.