[Resolved]  Tata Photon — Wrong information/commitment from dealer

Address:

North West Delhi, Delhi

Dear Sir,

This is to bring to your notice that due to wrong information and commitments from one of the sales executives in OMNI COMMUNICATION (DEALER) in order to sell the product, there are huge discrepancies showing in the monthly bill.

As I have purchased Tataphoton stick(model no:EC-156) with photon no:[protected] & MEID:A0000036A3CA36 on 10/09/12 for rs.1,100/- from one of your dealers named- OMNI COMMUNICATION with the address- D-480, palam extention, near HP Gas Agency, Ramphal Chowk, Sector-7, Dwarka, Delhi-110077. Before this purchase I was given an offer from one of their sales executives named- Mr. Kamal Negi (mob:[protected])that the first month bill will be exempted as there is this offer running currently and was assured of rs.535/- as monthly bill after the expiry of the one month free bill offer, and one of their sales executive named Ms.Manisha had explained me the plan regarding post paid unlimited plan and she was assured of Rs.850/- unlimited plan but I request her for lower rate plan then she suggest me another lower rate plan of Rs.650/- Unlimited with one month free Plan.
Hence I went for it and bought it just because of the offer they had and the fix monthly bill amount of rs.535/-, but now when the time came to avail the offer, they sent me a bill amounting to rs.2,013/- dated:14/11/12, which is very annoying and unacceptable. On the other day dt.16/11/12, I had called Manisha, she received the call and I asked her to speak to their senior, she replied me that she will be call back but she did’nt bothered to call me back and when I called her she disconnect my calls frequently. When I called to them (Sales Girl Manisha ([protected],[protected]) and other officials Mr.Prem ([protected]) and Mr. Rahul) and I very politely explained the matter and request them to clear my bill and make it as NIL and give me a Pre Paid connection otherwise I have to move to Consumer Court but they are denied to accept their commitments. Kindly look into the matter and rectify the discrepancies with immediate effect in order to re establish my faith in their product as well as services. Please help me out of this.
Thanks.
Regards,
Manjali.
[protected]
[protected]@gmail.com
Attachment : Bill