[Resolved]  Tata Safari — I am facing so many problems with the Autofin Dealer

Dt. December 20, 2008. Saturday

Respected Sir,

With the reference to the above said subject, from day one onwards I am facing so many problems with Safari. Sir, I am taken this vehicle on November 2007. From that day onwards I am facing so many problems.

1. Brake Problems,
2. Wheel Alignment,
3. Head lamps,
4. Service Yellow Light this is from day one onwards
5. Clutch Problem
6. Interior Sounds
7. Front Bonnet opening problem,
8. Back Door Sound.
9. Wiper Sounds etc.

Like these so many problems, every time new problems, Yellow light is coming from day one onwards, I can prove for this and I kept so many mails to TATA MOTORS and Dealers also but still now it is coming. I informed to the dealer and TATA MOTORS also, but those people are saying in TATA vehicles this is common, like this those people are giving answers to me, for interior sounds also same answer.

Today I am going with my family in safari suddenly what happen we don’t no car was not moving, some problem in my Safari vehicle, car is not starting on the road, Sir with my family I am on the road just because of this Safari, last week only I am given for service but again I faced the problem not only that, this is not the first time for me, I spoke to TATA MOTORS and Dealer. But no reply from them. Now my vehicle is in showroom.

I am requesting you please take the action against TATA MOTORS and Autofin, those people are selling the worst vehicles and collecting the money from customers. Even now also safari is in warranty only, even I am taken extended warranty also.

Why I am saying to take the action against Autofin means those people are cheating the customers while doing the service and collecting the money. Every time those people are saying vehicle is in Good condition.

Sir you ask them to give the Service report of my vehicle and please see how many times I am given for service, from last one year please check. Today I am on the road. If any fees are there to fight with them means I am ready to pay. Please do the needful help. I am requesting you please take necessary action immediately, even so many people are suffering with some other problems, please teach them the value of customers.

Thanking you,

Yours truly,
B. Ravinder Reddy
H. NO:[protected]/1/E, Archana Apts,
Flat No. 203, II Floor, Begumpet,
Hyderabad – 500016
Cell No:[protected]
Office:[protected], 92, 93
Fax:[protected]

Sir what i am received the mail from TATA MOTORS I am sending, please
Sir, everytime those people are giving same reply from last one year i went to the showroom around 20times and i kept my vehicle everytime 5 to 6 days.

Please try to understand my problem and do the needfull helpThursday, 18 December, 2008 7:19 PM
From: "srivathsan.[protected]@tatamotors.com" <srivathsan.[protected]@tatamotors.com>View contact details To: [protected]@yahoo.comCc: [protected]@tatamotors.com, [protected]@autofinlimited.net, [protected]@autofinlimited.netMessage contains attachmentsimage001.jpg (6KB)Dear Sir,

Thanks for writing to TATA Motors Ltd.

At the outset we deeply regret for the inconvenience caused to you in this regard.

As per our telephonic discussion today, we enquired with our Dealership M/S.Autofin regarding the issue of Service Lamp Glowing in your vehicle and got the information from them that the Service Lamp was not glowing when the vehicle was given to the workshop on 08.12.2008.
During test drives also they could not find the Service Lamp glowing.

Please feel free to contact the undersigned for any queries and inform Mr.Thoufiq, CRM, Autofin on [protected] if you want to have your vehicle picked up from your residence.


Thanks and regards,

P.Srivathsan,
Customer Support - PCBU,
TATA Motors Ltd,
Hyderabad.

[protected]/[protected]