Tata Safari — Poor sales & also poor services

I have been associated with Tata Motors since 1997 when I bought my first Tata Vehicle (Indica) from Concord Motors the sales arm of Tatas Motors at that time. My experience at that time was good and hence now when I wanted to buy a SUV, I thought Tata Safari Dicor should be the best option to go for. Hence I bought this new Safari on 2nd May 2009.
My sales experience started from the time I was committed the delivery date. On the first delivery date, I was informed that the vehicle which has been dispatched from the Tata Plant on my name is not the correct one and hence I will have to wait for a couple of days more for my vehicle to arrive. (I am surprised, how they could arrange for a brand new vehicle with two days now and it took them over 10 days to organize my first vehicle. I dont think I need to say anything more on this).
Then when I took the delivery of the vehicle at mu residence, for which I think I should thank the sales person becuase he organized the delivery at my door step. But the sad part is the free floor mat which they had committed to me was given, but in a tata safari, they had put the Tata Sumo Vecta Floor Mats. This offcourse was not fitting properly as the seat arrangements and the dimensions are different. I was given a reason that this was an over look from their side and they would replace the same soon. They have yet not done that.
Then they had also committed that they would be doing the teflon coating free on my vehicle. When asked if this was done, I was told, they would do it when the vehicle is taken to their workshop for the first service. So another committment just on paper. This is yet not fulfilled too.

My service experience with them was even better:
I am not sure, if the PDI for my vehicle was done with due justice. My car had a pulling problem (Wheel alignment) It was getting pulled towards the right. The company fitted radio is not working properly some thing wrong with the antena, some switches not working (AC). This just means that Tata Motors and their sales and service partners have now got into an habit of over looking many of their committed deliverables.
Anyways, when I took the vehicle to the service center (I had to drive this to their service center, at the time of sale, I was told that they can arrange for pick up, but when the time came, they said, "Sir, please have this delivered to the service center") the service center looked in a mess as they seem to have been preparing for the new internation brand servicing there.
I handed over the vehicle to them and explained the problems. I was told to return at about 4PM for the delivery of the vehicle.
I went back at 4PM and was happy to see the vehicle ready to be handed over to me.
But when I took a closer look, I saw that the vehicle was not even washed. Hence I asked, if it was washed, the service team, was very prompt in responding and saying "Yes it was washed, but has again got dirty". I have been driving vehicles on the road in Mumbai for over a decade now, but I have never seen my vehicle get dirty to this extent in the evening when I return back & I for sure can identify if the vehicle was washed or not. I had to personally stand and get my vehicle washed again and take the delivery.
Then when I hit the road, I was surprised as now my car had started to get pulled towards the left (Earlier right) & also the stearing was not centered. This only meant that the service advisor had not bothered to take a test drive of the vehicle to confirm if the problem has been resolved.
Now I am not sure if I had taken the right decision of going back to tatas for such a huge vehicle.
Regards

Manoj