[Resolved]  Tata Safari — New Car like a Secondhand Car

Address:

Ahmedabad, Gujarat

From: Hetu Shah <[protected]@yahoo.com>
To: "active.[protected]@gmail.com" <active.[protected]@gmail.com>
Cc: Hetu Shah <[protected]@yahoo.com>
Sent: Monday, 7 May 2012 7:45 PM
Subject: Complaints of New Tata Safari


As per talk with Mr. Alok, I sent the car to the workshop today morning, and your person is just now come to my office for dropping the car. Till yet, Steering Noise is as it is and new noise stared in the air conditioning. I am really not understand, that why all problems happened with this car only. I want to replace the car as soon as possible because since I purchaed it, the problems occured in the car. Last week your engineer took 2 days in the workshop for the same problem. Your technician is de assembleed the steering wheel by using a big hammer in front of my sight. My car is not a demo pcs. or not a prctising unit... please resolve this problem mutually, otherwise I have to take legal advice for the same and please replace or give the total money back as early as possible.

Average is also a major issue for the same, because it is 8 kmpl on highway...

please read below mail, which I forwarded to your department and gave a hard copy also to your pick up man today.

Thanks & Regards,

Hetu Shah


----- Forwarded Message -----
From: "[protected]@yahoo.com" <ZPg7xiTtH3w+FhSlzv6+xaft/GbeT6cNGSKVgiD/[protected]@yahoo.com>
To: active.[protected]@gmail.com
Sent: Monday, 7 May 2012 10:52 AM
Subject: Complaints of New Tata Safari


Dear sir/madam,

Owener's Name ; Mrs. Jalpa Hetu Shah Selling Dealer Code ; 3000760 Date of Delivery ;[protected] Chassis no. ; MAT 403725 CNA 00223

This is to inform you that, I had purchase the Tata Safari EX on[protected] from Active Automobiles, Ahmedabad.

I am totally unsatisfied from the Tata, because, on[protected] I went to Dwarka, which is 450 km from ahmedabad. In the midnight after running 300 km, the engine light was on, so I called up at your toll free number, they told me to keep the car off about 10 minutes, I obeyed the advice and keep the car off about 10 minutes. Then after I turned on the car and engine light turned off automatically. After running more 125 km, it was on. I called up the toll free number second time and told the issue. The answer of your caller was " the engine light gets on because off the car is running over 300 km constantly, so the engine temperature gone high, so please turn off the car for 10 minutes, after the engine cooled, you can turn on the car and enjoy the riding...

"What a fantastic answer that was.....

In the duration of 30 hours, I called up 5 times at your toll free number and register the complaint 2 times... But when I turn off my car, after 10 minutes, the engine light turn off automatically..so the complaint is been closed automatically..In the new car, I face this type of the problem first time even if I regularly change my car in 2 years.

Beside this, I have below said complaints, which are till not solved...

1) There is a high noise in the steering wheel, specially when turns the car... Your technician in the Active Automobile was de-assemble the steering wheel and the while assembly of signal lights and oiling and grease it in pure DESI type, but can not solve the problem till date... On that day, I personally visited Active Automobiles Service Station for two and half hour and no one was kept concentrate on the car and also no one was attending me also, I think , for Tata , customer is nothing....and negligible.....what a behaviour that was...

2) There is very high noise in the deskboard in the uneven road:.....I really feel that I buy a SECOND HAND CAR from the company in good condition.

3) There is a water dropping on the clutch paddle, when air condition is on....

4) In built CD player is not grasping the signals of FM radio in the city also... And noise like shhhhhhhh

5) Right Front Suspension is get tick tick noise , when suddenly it felt down on the road..

6) According to your sales executive, the average of safari is around 14 kmpl, but since purchase, I have get only 8 kmpl average. So what is true...?

Really, I think that I bought a Company Second Car by paying full new car amount...

Make Your Own Road......

Wah Wah..... What a car it is....

Please do the needful if you feel Sorry for the same...

Hetu Shah

[protected]