Tata Sky — addition of a channel without any reason

Address:

Maharashtra

1 month before,tata sky added the channel star cricket without our request,we have called the customer care several times but to response they have not deactivated the channel.Now if we trying to call them they are not responding.They had told that this channel has been added mistakely but still they have but still they have not dropped the channel from our pack.Our tata sky ID is [protected].i request u solve this problem as quick as possible.