[Resolved]  Tata Sky — Not attending complaint for 11 days.

Address:

Kutch, Gujarat

Sir,
I have taken a connection of Tatasky satellite connection from last about five years My ID No- is [protected] On dt.10/9/2011 at 18.36hrs.I registered a complain No-1-[protected] regarding not working of setup box On the next day i.e. on 11/9/2011 at 13.45hrs. the representative of Tatasky i.e. engineer visited & told that the setup box is to be changed asking to change on the same he replied that due to shortage of box it will be replaced on 15/9/2011. I had also remindered regular via email from 12/9 to 17/9 and but after the date went the Tatasky associate from customer care told that the box will be changed on 20/9/2011 between 20.00 to 20.45 hrs. but the company failed to fulfill the commitment and on 20/9/2011 at night the executive of Tatasky Mr. Tushar ring on my registered Mob. No-[protected] from No-[protected] and assured that the complain will be given priority and on 21/9/2011 at 18.30 hrs the representative came and changed the box.As per Tatasky the complain is resolved within 24 to 48 hrs. as per rules.
We were without touch from world and mentally disturbed without entertainment for 11 days as the complain was not attended.
Umesh.B.Dave,
T.A.Z.-1,Adipur (Kutch)
Pin.370205
Mob:-[protected].