[Resolved] Tata Sky — Not working for over one week - no response for the complaint

hanumavp

from Vijayawada, Andhra Pradesh

Address:

Cuddalore, Tamil Nadu

I have been the TATAsky subscriber of nearly 3 years. My ID No: [protected]; my registered mobile No. is [protected]. I have no constant signal through my DTH service for the past one week. When I contacted the service provider last, they said that there was heavy rain in Delhi which is the place of telecasting. As the problem persists constantly again I contacted the service provider who is said to have registed a complaint on 02.09.2011. But till now no one has turned up and retrieved my grievances while the "recharge amount" will be swallowed in the name of DAILY RENT! Is it justice? I experience very poor service of TATAsky while it is so costly for its packages! I strongly advise my friends and relatives not to go for TATAsky in furure. I request the authorities not to deduct "DAILY RENT" from my account until the complaint is redressed. The Hon'ble consumer forum may take action against the service provider for their inaction, irresponsible, lethargic attitudes. I also want to change my DTH owing to very poor service extended by the TATAsky.
Vinayagam Pillai K, Sub-Treasury Officer, Kattumannarkoil-608 301.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

NITESH

from Jaipur, Rajasthan

Tata Sky — NOT RECEIVE SERVICE FOR LAST ONE WEEK

SIR MY SET UP BOX IS DEAD I ALREADY COMPLAIN ON PHONE
AND PERSON CAME AND DID CLEAN SET UP BOX BY BRUSH BUT THE NOW IT IS DEAD AND IN PHONE IT TOOKS AROUND 20 - 25 MIN WAITING SO I REQUEST TO KINDLY CONFIRM MY PROBLEM
HOPE YOU DO IN ORDER AND NEEDFULL.

RAJESH JAIN

from Gurgaon, Haryana

I OWN TATA SKY DISH SERVICE A/C NO.[protected] FOR LAST TWO YEAR AND I DONT ANY PROBLEM FROM IT.BUT LAST WEEK MY SERVICE IS RESUME DUE TO NOT HAVE INSUFICENT BALANCE IN MY ACCOUNT.IWAS RECHARGE MY ACCOUNT FROM 300RS VOUCHER. BUT TILL KNOW MY SERVICE WILL RESUME.I TRY TO CONTACT IN CUSTOMER CARE NO. [protected] BUT NO ONE CAN RECIVE THE CALL.I ALSO CONTACT TO MY DEALER BUT THEY ALSO NOT RECIVE MY COMPLAIN.SO I WARNE THE TATA SKY PLEASE TAKE ANY STWP AGAINTS MY PROBLEM.OTHER WISE ICAN SUBMIT COMPLAIN IN CONSUMER COURT.

JOHN DSOUZA

from Mumbai, Maharashtra

I OWN TATA SKY DISH ID-[protected] IS OUT OF ORDER FROM
7 DAYS SPOKE TO BOMBAY SERVICE TEAM.ASKING ME 2 SPEAK2
BANGLORE I HAVE REACHED TILL 2009.MY DEALEAR IS ALSO
HELPLESS PLEASE TAKE ACTION AS EARLY AS POSSIBLE

kundan kumar srivastava

from Delhi, Delhi

I OWN TATA SKY DISH ID[protected] IS OUT OF ORDER FROM
7 DAYS SPOKE TO BOMBAY SERVICE TEAM.ASKING ME 2 SPEAK2
BANGLORE..MY DEALEAR IS ALSO
HELPLESS PLEASE TAKE ACTION AS EARLY AS POSSIBLE

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s_chatterjee

from Nashik, Maharashtra

Tata Sky — irresponsible service provider

inspite of payment of monthly subscription the necessery channels for which payment made are not visible , lot of disturbances. while complaining to customer care call centre , they are insisting for paid visit of service engineer, which i do not accept as i have made payment in advance to tata sky that includes charges for channels and service charge, where none of the channels are visible and i could not enjoy. tatasky should have accountabality towards their service to the customers unlike some more responsible service providers.

s chattopadhyay
tatasky id: [protected]

Southern Cross

from Mumbai, Maharashtra

Tata Sky — No response to 6 complaints

About half the channels have no signal, many others are patchy, and only the HD channels and a few others are viewable. My first complaint was made to the call centre on 29 June. Since then I have made another 5 complaints including an email to the nodal officer (service request number 1-[protected]). Except for an initial visit after the first complaint when the engineers could not solve the problem (and illegally took visit charges from me even though I am a premium customer and therefore visit charges are not applicable), there is no response or subsequent visit in spite of so many complaints. What is even more shocking is that Tata Sky engineers are lying by logging visits to my residence (according to the call centre operators), when such visits have never taken place! This company has gone down the drain.