[Resolved]  Tata Sky — Delay in providing services

I have booked the Tata Sky DTH Connection on 2nd Nov 2008, by making payment thru Credit card (thru their line[protected].

While booking I was confirmed that within 3 days the order will be executed. On 4th Nov 2008 I was delivered the Set top box by courier. When I called the help line for installation of the same (on same no. where I have booked the order) they informed me that the installation dept. is different and the call is to be given there (on[protected]. On calling here I was informed that the installation time is 4 days - I fail to understand how at the time of booking I was confirmed the order execution is only 3days??? (work order no. 1-[protected])

On Contacting their office on 5th Nov 08 asking reason for why the correct information is not given at the time of accepting order, I was promised that I will receive call within 2 hours (complaint no 1-[protected]), but nothing happend till 6th Nov 08 Morning.

Again on 6th Nov 08 morning I called the service centre where after lot of request after 40 minutes the service centre executive gave the call to Sr. Executive (at 10.45am), who promised me that she will personally look into the matter and ensure prompt service. (complaint no 1-[protected]) and a new work order no. was alloted 1-[protected].

However in the evening at 5.45pm again Sr. Executive called me back saying that the installation timing from date of recording the request is 5 days, I was more surprised that how 4 days time got converted into 5 days??? that too after promise from a sr. Executive that she is looking into the matter personally???

But when I refused to accept any deviation in the orginal order term I was asked that I will have to take up the matter with much Sr. level than her, but she can not transfer the line. I called back the help line and fired the executive to transfer the line and than only again same Sr. executive appeared on the line saying that the firm commitment is by 6th Nov 08 evening the installation will be done.

On 6th evening when I called back again the help line they informed the system is showing status of the installation will take 5 days in my case and the same is already informed to me.

About promise of installation on 6th Nov 08 they are unable to comment. They can not transfer the call to any sr. person. On asking for cancellation of order they informed us that accepting the Set top box the order can not be cancelled???

My basic question here is What order execution means?? whether delivery of some part which is not usable is called execution??
The order which should have been executed by 5th Nov 08 is still pending and no body knows when it will get completed???
During the entire process no Sr. Person is ready to come online, promises for call back are never fulfilled except ones.

No competent persons are ensuring the proper services. Orders are booked with false commitments. Very irresponsible behaviour by the company. Why to book orders which are beyond the capacity????

Please help me getting the order cancelled and get the refund.

Thanks and regards

Ashish Dubey
[protected]