[Resolved]  Tata Sky — relocation charges and installation

We have written so many mails to tata sky help desk, and even spoke to them over the phone also, we have got the service call no 1-[protected], but till now no resposne from them. still waiting for tata sky engineer or some senior person to speak with us. we want to know to whom should we contact other than thier helpline number which is most of the time useless to call, they will put you on hold for one hr.

please reply,

your frustrated customer
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Dear sir/madam,

As per the discussion I had with your one of your executive, I been told that the relocation cost for Installation of tata sky has been changed now.

We would like to inform you at the time of relocation (when we were moving from Bangalore to Delhi), one of your executive told us that you need not carry your dish along with the set-up box, leave the dish there itself (in bangalore) and you will get a new dish at your new premises (i.e. Delhi) + cabling charges after paying Rs.600/-only.

Now when we want to relocate the Tata sky connection in Delhi (new premises), we have been told by Tata sky that we have to pay extra of Rs. 1000 for getting a new dish, as we have left our dish in Bangalore.

Request you to kindly look into the matter, as we are not going to pay extra charges for the dish, as promised, please ensure to give us the new dish + cabling within Rs. 600/- (mail from your executive is attached herewith, where they have mentioned the cost (Relocation to unwired building (where cabling and /or dish is needed) as Rs. 600/- only.