[Resolved]  Tata Sky — Have NOT installed Tata Sky Dish Antenna

TATA Sky DOES have VERY lousy customer care. i JUST don't understand how they recruit personel who do not understand english. I got a time-slot for getting an installation done for 10:30. When i called at 11:30 and spoke to one Jitesh Kulkarni, who spoke very slowly, and ended it by cliaming that the security guards had prevented the installation chaps from entering. I went down, and asked the security people, and they denied anyone had come, at all. Anyways, the gentleman assured me that he would call me, which he DID NOT, and so i called again, at 2. I spoke to some woman called Yogita, who refused to divulge her FULL NAME, and stated that the installaton people could turn up, ANY TIME, during the day. She seemed quite lost, and when i asked her for her full name, or the name of the Customer Care Manager, she started acting funny. She refused to give either of the names.
I CANNOT believe, that the TATAs are out to run organisations, of world standards, when their customer care management, is NOT in place.
Also, if there IS an option for language, and one choses English, is it TOO much to ask, that the customer care executive speak SOME english.
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Aug 13, 2020
Complaint marked as Resolved 
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this is sashidharan tatasky dish holder in chennai. my previous address is 10/9a abiraami nagar main street, chennai 92. i have shifted my house bef 20 days in the same area called sanjay gandhi nagar, 2nd street, virugambakkam. they have installed for a new connection on the same day of occupaid. they have asked me for more 800 rs as instalation charge including wire charge. accidently the same day we met very bad fire accident at our house.luckyly we our family safely escaped. but all our good are burnt in fire. we had nothing with us.we have registered a complaint on the house owner other day. they have given f.i.r. copy. after a huge unlucky experiance. we have shifted our house in the same area addressed new number 50, akshaya apartment, first floor, kaliyamman koil street, west natesan nagar, virugambakkam, chennai 92. we had your connection for more than one and half year. so we need the tata sky connection again. we have lost the set top box in the fire. we are having the remote .my customer id is [protected]. so as a valuble costomer, how can we joined again as a customer. we are not in the position of giving you new deposite. so pls mail me and call me and tel the next step and consider our request. we request you to give a new connection without any deposite. call me and tell the detail, customer name -r.sashidharan. cell number-[protected], customer id [protected].
thank you sincearly

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    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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