[Resolved]  Tata Sky — SERVICING

hai,
this is sashidharan tatasky dish holder in chennai. my previous address is 10/9a abiraami nagar main street, chennai 92. i have shifted my house bef 20 days in the same area called sanjay gandhi nagar, 2nd street, virugambakkam. they have installed for a new connection on the same day of occupaid. they have asked me for more 800 rs as instalation charge including wire charge. accidently the same day we met very bad fire accident at our house.luckyly we our family safely escaped. but all our good are burnt in fire. we had nothing with us.we have registered a complaint on the house owner other day. they have given f.i.r. copy. after a huge unlucky experiance. we have shifted our house in the same area addressed new number 50, akshaya apartment, first floor, kaliyamman koil street, west natesan nagar, virugambakkam, chennai 92. we had your connection for more than one and half year. so we need the tata sky connection again. we have lost the set top box in the fire. we are having the remote .my customer id is [protected]. so as a valuble costomer, how can we joined again as a customer. we are not in the position of giving you new deposite. so pls mail me and call me and tel the next step and consider our request. we request you to give a new connection without any deposite. call me and tell the detail, customer name -r.sashidharan. cell number-[protected], customer id [protected].
thank you sincearly
r.sashidharan

most hopless service centre no response for change in packages inspite of 100s of reqest on 60006633 or any of there call centre .they just misguide to their associte call centre number who in turt never respond to your reqest other than recharging packages .reqest persoson concered to improve services .othersie u may loose your reputation I.D.NO. [protected] RMN [protected]

WO# 1-[protected] dated 09/04/20120at 12.40

Have 3 Tata Sky Desk top boxes connecting to one Dish Antenna installed on the roof of my building.I have had this connection for over 5 years.I had been advised by your technicians to have the cable connections from the Dish Antenna cleaned at intervals as during damp rainy seasons there is a sediment deposit formation resulting in
intermittent transmission of fractions of a second. I had requested Tata Sky to do the needful previously and they had rectified the same to my great satisfaction.
I have again started having the same problem recently and yesterday had complained regarding the same fault. I and was advised to check my DTH. When I explained to the person that this was the case with all 3 DTH & I wanted the connection points from my Dish to be serviced he assured me they will do the needful. I also warned him that the roof is out of bounds after sunset and they could send the technician any day before 6pm. Tata Sky installer Gopal Biswas arrived yesterday at 7.05pm without prior information and insisted that he will check only one DTH and refused to go to the roof. He did not allow me to write on his job sheet and left without doing a thing.
I called the Help line .One person named Amit responded & hearing my complaint assured me his supervisor will call at once. Till 10.30am today no one has bothered. I got a message from Tata Sky at 8.01pm last night informing me that my work has been completed and the complaint has been closed.
I seriously object to this high handed behaviour of the Company and as I have just renewed my contract with them in August by paying over 10,000.00 rupees for a year will like my problems sorted out at once. If not will like to get out of Tata Sky and chose another provider.

You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a technician to arrive as per your convenience. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get your issue fixed immediately.